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Agile CX - RingCentral RingCX

Great customer experiences made simple

Make it easy for customers and employees to connect from one AI-powered contact centre platform.

An active conversation between an agent and a client in the RingCX platform

Easy to buy, set up, and use

Bring CCaaS, UCaaS, AI, and digital channels together into a unified platform to maximise the customer and agent experience.

Omnichannel journeys

Connect with customers through voice, 20+ digital channels, and self-service.​

Intuitive agent tools

Boost agent performance with a single, AI-powered desktop for all interactions.​

Agile operations

Self-manage and make informed decisions with omnichannel insights.

Easy management

Administer and control operations with easy deployment and predictable billing.

Omnichannel customer engagement

Provide a seamless experience to customers regardless of how they contact you.
Meet customer expectations with the power of voice, social media, one-click video escalation, and 20+ digital touchpoints.
Routing options built around skill, proficiency, and availability help your customers find the right agent.
Use a single profile across multiple channels to keep a comprehensive view of customer journeys for better customer support.
A woman using the RingCX chatbox to seek assistance from a support agent on her mobile phone
The RingCX agent dashboard

AI-powered experiences

Find efficiencies and opportunities before, during, and after each interaction.
Let customers quickly solve simple issues on their own with intelligent virtual agents.
Provide real-time assistance and coaching to guide agents through difficult interactions.
Identify coaching opportunities with RingSenseTM AI, including call summaries, scores, and sentiment analysis.

Streamlined administration

Break the silos in customer experience operations and beyond.
Get immediate, consolidated insights on voice and digital operations and take action with real-time dashboards.
Empower supervisors to make rapid changes in routing and IVR options as business dictates.
Monitor agent activities outside of customer interactions with integrated RingCentral MVP reporting.
An ongoing call and a contact list in the RingCentral Desktop app
An ongoing call transfer from a client to a colleague using the RingCentral app

Easy management

Make setup and configuration a breeze with a single vendor for CCaaS and UCaaS.
Get up and running quickly with turnkey implementation packages and reduced IT dependency.
Get the most out of your communications investment by integrating RingCX and RingCentral MVP.
Easily integrate your communications apps into your technology stack with prebuilt integrations and open APIs.
A female agent checking her RingCX dashboard on her laptop
A female agent checking her RingCX dashboard on her laptop

See how RingCX brings together CCaaS, UCaaS, AI, and digital channels

Everything you need to improve customer experiences without complexity.

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Your conversations stay safe and secure

Deliver the experience your customers and agents expect with RingCentral