RINGCENTRAL ENGAGE
Digital Customer Engagement Platform
Connect with customers across the web, social media, and messaging apps.
Make it easy for customers to get help anytime, anywhere
Support on every channel
Whether customers reach out on Facebook, Twitter, email, chat, or any other digital channel, manage all your responses in one customer engagement platform.
Right agent, right time
Use artificial intelligence and machine learning to analyse messages so you can filter and route them to the right agent, every time.
Data that works for you
Identify ambassadors and detractors while boosting sales with analytics that track volume, activity, and quality across every interaction.
DIGITAL CHANNELS
Be where your customers are
Go beyond phone calls and meet customers wherever they are online.
Offer social media support
Handle large volumes of interactions on Facebook, Twitter, Instagram, YouTube, and other social media apps.
Be more accessible
Chat with customers using WhatsApp, Apple Business Chat, Facebook Messenger, Google Business Messages, and in-app messaging on any iOS or Android device.
Connect across all channels
Set up seamless customer service by integrating with other channels including chat, text, review sites, communities, and an SDK.
CHATBOTS
Free up agents with virtual assistants
Handle higher inbound volume, automate simple inquiries, and provide a consistent experience across digital channels.
Open up new customer channels
Easily automate conversations by integrating directly with Google Dialogflow, a best-in-class chatbot.
Find the right fit
Implement your bot of choice, or take advantage of one of our partnerships with Microsoft Bot or Cognigy.
Speed up response times
Use chatbots to respond to common inquiries or gather more information before handing off to an agent.
ANALYTICS AND REPORTING
Understand the full customer experience
Craft a better customer experience with built-in feedback surveys and data-informed insights.
Spot trends on every channel
Set custom SLAs by channel to monitor and track the complete customer journey.
Improve team performance
Get a deeper look into agent performance with pre-built and customisable dashboards.
View data from every angle
Inform your customer service strategy by slicing and dicing your data any way you’d like with drag-and-drop business intelligence dashboards.
UCAAS INTEGRATION
Connect with experts across your organisation
Give agents the tools to access internal experts by integrating RingCentral MVP™. Now it’s easy to get answers and solve queries on the spot with team messaging built into your digital engagement platform.
Get ready to build more meaningful relationships
Create better customer experiences, every time
+32%
shorter response time
+18%
gain in productivity
Up to
92%
first-contact resolution
Digital channels represent the next paradigm of customer interactions. They’re a game changer.
—AXA Switzerland
Get more done with APIs
Build your omni-digital presence with our API and programmatically manage interactions from any digital channel.
More on digital customer service
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Thank you.
A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call 1800 200 335.