May 5, 2020

RingCentral Reimagines User Experience for Communications and Collaboration with New Unified Desktop App

Enables users to switch real-time between devices and different modes of communication including team messaging, calling, and video meetings

London – May 5, 2020 -- RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, is today announcing the launch of the new RingCentral unified desktop app, an entirely reimagined user experience for enterprise communications available both on Windows PCs and Macs. The new unified RingCentral desktop app provides a modern contextual and collaboration-centric app that includes RingCentral’s Message Video Phone™ (MVP) capabilities in a single solution for a streamlined experience.

“Organisations face the new reality of their entire workforce working from home. Providing employees with communications solutions that enable them to be productive from any device, anywhere and on any mode of communication has become an absolute necessity for business continuity and success,” said Will Moxley, chief product officer, RingCentral. “With the new desktop app, we’ve modernised and reimagined the user experience and taken productivity to the next level for the digital enterprise.” 

Key new differentiators in the RingCentral desktop application include: 

  • Real-time switching between modes of communication: The tight integration between Message, Video and Phone all in a single unified application enables users to seamlessly switch between these modes of communication. 

  • Seamless switching of meetings between devices: The new RingCentral desktop app enables users to seamlessly switch from one device to another while participating in a video meeting.

  • Advanced search functionality: The new RingCentral desktop application offers advanced search functionality that enables users to search for messages directed to an individual user. Users can also filter their search results by an email address or team name, which makes the search functionality approximately 4X1 faster.

  • Third-party integrations: The application offers key calendar integrations with several business productivity applications such as Microsoft Office 365 and Google.  

The clean and refreshed redesign of the RingCentral desktop application enables users to be more productive with a simplified experience.  

“For enterprise communications, users, easy to navigate solutions with a modern interface is a must have. But these users are on the go now more than ever which means they also require a multi-modal application that works the way people truly work. RingCentral’s new desktop application addresses this with fast and seamless call switching between desktop and mobile as well as including all the essential capabilities needed to communicate and collaborate in today’s digital enterprises,” said Fazil Balkaya, Principal Analyst at Synergy Research. 


The new desktop version will be available from the 7th May. For more information, please click here.


1Based on internal QA testing results

About RingCentral 

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone (MVP), customer engagement and contact centre solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2020 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone and the RingCentral logo are trademarks of RingCentral, Inc.


For additional information, please contact:

Jyotsna Grover
[email protected]
Grace Walker
07861 081000
[email protected]

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