March 4, 2021

RingCentral Named a Leader in Two IDC MarketScape UCaaS Reports for Enterprise and SMB Segments

London, UK — March 4, 2021 — RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced that it has been recognised as a Leader in two IDC MarketScape reports for UCaaS Enterprise and small and medium-sized business (SMB) market segments. The Enterprise report evaluates 19 different vendors that sell to organisations with 1,000 or more employees, while the SMB report evaluates 15 different vendors that sell to organisations with fewer than 1,000 employees. In both reports, RingCentral was named a Leader. 

The two new IDC MarketScape reports are:

IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment (Doc #US47452521, February 2021) and
- IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment (Doc #US47452421, February 2021)

IDC estimates that worldwide UCaaS service provider revenue, including Over the Top (OTT) providers, will reach $16.1 billion in 2024 in its Worldwide UCaaS Service Provider Forecast, 2020–2024 (Doc #US46763020, Aug 2020). As businesses look for ways to empower employees to communicate easily, share information, and meet as needed with colleagues, customers, and partners, opportunities to use UCaaS solutions expand around the world.

“Enterprises should consider RingCentral when they need a UCaaS platform that has an emphasis on security and reliability and has been integrated across a broad portfolio of unified communications and collaboration solution elements with access to a platform that comes with numerous integrations to enterprise software and services,” said Denise Lund, research director, Worldwide Telecom and Unified Communications at IDC. “RingCentral offers SMBs good value with its RingCentral Office solution, but the company has also made a significant investment in its free video conferencing and team messaging solution with RingCentral Glip, which will be available in the UK later this year, to address the entry point barrier for any business to easily start their journey to a full cloud communications solution.”

The 2021 IDC MarketScape Reports for Enterprise and SMB highlight a number of key strengths for RingCentral in each segment, but the commonality between the two reports include: 

  • Mobility: RingCentral has built its UCaaS solution with mobile as a major use case, an approach that allows it to be considered by organisations that have communications and collaboration needs for employees that have broad roles and may work outside of a set office environment.

  • Reliability and Security: RingCentral has a UCaaS platform that places an emphasis on reliability and security, with compliance on major standards (i.e., HIPAA and FINRA) that are important to its customers.

  • Integration capabilities: RingCentral offers a broad portfolio of unified communications and collaboration solution elements with access to a platform that comes with various integrations to enterprise software and services.

Carson Hostetter, senior vice president of Worldwide Field Sales at RingCentral said, “We’re observing a major shift in how we work, how we communicate, and how we collaborate. RingCentral is helping enterprise organisations support their workforce to work from anywhere with secure, reliable cloud-based communications. We’re proud to be recognised by the IDC MarketScape report as a Leader in UCaaS. The combination of an enterprise-ready platform that easily integrates with existing enterprise applications and adds capabilities such as team messaging, video meetings, and a cloud phone system is exactly what large organisations need to help their people work productively from anywhere.” 

Faiza Hughell, senior vice president for Small to Medium Business at RingCentral said, “Small and medium-sized businesses are at the heart of every economy in the world. Enabling those organisations to support their people working from anywhere with the same capabilities as larger firms is our business. We support them as their needs change and as they expand their business. We are thrilled that the IDC MarketScape report recognises our capabilities and our commitment to giving these organisations the very best communications capabilities.”

Results are based on the 2021 IDC MarketScape UCaaS reports. For more information on the Enterprise report, please view this complimentary excerpt. For more information on the SMB report, please view this complimentary excerpt

About RingCentral 
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact centre solutions based on its powerful Message Video Phone™    (MVP™) platform. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate and connect via any mode, any device and any location. RingCentral offers three key products in its portfolio including RingCentral Office® , a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings and a cloud phone system; Glip ®  the company's free video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Centre  solutions. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California and has offices around the world.

About IDC MarketScape
About IDC MarketScape: IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

©  2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral Office, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.


For additional information, please contact:

Media Contact:

Mariel Santos
+1 (650) 830-4493
[email protected]

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