Customer spotlight

Waitrose & Partners

How UK Consumers’ “Favourite Supermarket” Is Making its Customer Service Even Better
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Case study: Waitrose & Partners
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Citation
A Forward-Thinking Switch to Cloud Communications Made All the Difference for Citation Professional Solutions During COVID-19

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Original Cottages
The UK’s Leading Holiday Cottage Agency Uses RingCentral to Scale its Growing Business and Deliver Outstanding Customer Service

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PHMG
PHMG leverages the anywhere, any-device nature of RingCentral’s cloud telephony capabilities to expand its talent pool worldwide.

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Lush Cosmetics
Lush Cosmetics leverages RingCentral to streamline its Customer Care operations, improve the caller experience, and even enable automated product refunds by phone.

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Raven Housing Trust
Raven Housing Trust is also leveraging RingCentral’s softphone and mobile apps to decommission legacy systems and enhance employee mobility.

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Sinclair International
Sinclair also leverages RingCentral’s softphone and mobile apps to improve its customer service and adopt hybrid working.

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Thanet Council
Thanet District Council uses RingCentral to provide better phone-based customer service, and RingCentral Video to hold public Council meetings online.

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Côte
RingCentral is also helping one of the UK’s largest restaurant chains improve efficiency and grow sales revenue.

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Howard Kennedy
Howard Kennedy uses RingCentral Cloud PBX for Microsoft Teams to add resiliency to the firm’s communications.

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O'Brien Fine Foods
O’Brien Fine Foods consolidates 3 disparate PBX systems into a single cloud communications solution with RingCentral.

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Car Benefit Solutions
How the company continued delivering its 93% NPS world-class customer service during the lockdowns.

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Littlefish
It took just one week to move all 200+ agents to remote work—while maintaining Littlefish’s “world-class” customer service levels.

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Marlowe Theatre
How The Marlowe Theatre uses RingCentral Contact Centre to provide outstanding customer service.

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Veeve
Luxury Home Rental Club Finds a Cloud Phone Solution with the Right Capabilities—and Concierge-Quality Service

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Valda Energy
Customer first energy supplier quickly adapts to Covid pandemic thanks to cloud-based communications.

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Macintyre Hudson
Top UK Accounting Firm Is Using Modern Communications to Deliver Better Client Service Than Ever Before

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Mobica
RingCentral Helps Global Tech Company Slash Costs, Improve Customer Service, and Connect Its Worldwide Staff More Seamlessly Than Ever

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Fairtrade Foundation
Fairtrade Kept Advocating for Farms and Workers in the Developing World, Even as the Rest of the World Went into Lockdown

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Orange
Orange Enhances Digital Customer Care Through Consistent Quality in Service Interactions

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Faststream Recruitment
Even During the Lockdowns, Faststream Recruitment Found RingCentral Got the Job Done

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5 Plus Architects
UK Architectural Firm Uses RingCentral to Stay Collaborative and Connected—Even More so During COVID-19 Isolation

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Triumph
Triumph improves lead engagement, makes reps more productive and efficient, and offers better customer service.

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National Housing Federation
The National Housing Federation Uses the RingCentral Cloud Solution to Empower Its Mobile Workforce, Better Serve Customers, and Save Money

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Naked Wines
NakedWines.com takes full advantage of the RingCentral platform to keep their Angels singing… and sipping.

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Great Places Housing
One of England’s Largest Housing Associations Uses RingCentral to Serve Customers Through the Lockdowns

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TechnologyOne
RingCentral unites the entire company across all offices, globally, and helps everyone communicate and connect more effectively.

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Stephenson Harwood
RingCentral's cloud-based SaaS solution deployed on multifunctional devices used in-store delivers a great customer experience.

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The Big Issue
How the UK’s Leading Social Enterprise Continued its Vital Mission During the Lockdown

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Pepper Money
RingCentral Supports Rapid Growth for Pepper Money

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Tai Ceredigion
When Their Most Vulnerable Tenants Needed Them During the Pandemic, This Welsh Housing Association Was There—Thanks in Part to RingCentral

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Walker Crips
Walker Crips Customises RingCentral to Comply with Industry Regulations Regarding Call Recording

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St. Bartholomew’s Church of England Primary School
How this UK Primary School Is Keeping its Students and Staff Engaged During the COVID-19 Lockdown

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Institute of Marine Engineering
For This Maritime Organisation’s Staff, the Transition to Working from Home Was Smooth Sailing

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Tisbury Neighbourhood Response
Local village of Tisbury becomes a town of heroes with help from RingCentral.

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Harmony Health Cover
With RingCentral, Harmony found a communications system that checked all of the boxes.

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JMC Legal
Cloud communications: the answer to a mobile, client-focused organisation.

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Woodbridge Emergency Response Group
RingCentral solution allows Woodbridge to serve residents amid social distancing.

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Auction Technology Group
RingCentral delivers on technology and support.

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Optimum Healthcare Solutions
One dispersed team connected via the cloud.

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DES
DES Architects + Engineers Adopts RingCentral for New San Francisco Office

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Pharmacy2U
Pharmacy2U uses RingCentral Contact Centre to efficiently handle its ever-growing customer base, while saving money in the process

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Costa Express
How UK’s favourite coffee brand improved its customer service with RingCentral Contact Centre

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Herts for Learning
Herts for Learning uses RingCentral’s cloud phone solution and Contact Centre to be more productive and responsive to customers

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Haysmacintyre
From increased mobility to streamlined call routing to easy international dialing, Haysmacintyre is finding many ways to improve operations with RingCentral for Teams

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FE fundinfo
And how FE fundinfo is leveraging RingCentral for Teams to improve many of its operations

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Sitel Group
How RingCentral and Sitel Group® helped UK government agencies rapidly expand customer support amid the pandemic

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ABP UK
RingCentral provides the award-winning food company phone-system reliability, significant cost savings, and companywide business intelligence

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Structural Technologies
RingCentral Supports Contractor’s Highly Collaborative Culture

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Midwest Freight Systems
Midwest Freight Systems Communicates in Real Time with RingCentral Video

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Checkpoint Technologies
Checkpoint Technologies’ Mobile Sales Team Never Misses a Call with RingCentral

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