Before the pandemic, Citation had already begun rolling out RingCentral and experiencing many of the benefits of a cloud-based communications solution. But when the quarantines went into effect across the UK, Citation suddenly had to figure out how to transition its entire staff to remote work. That’s when the technology team accelerated their RingCentral rollout—and when the rest of the company discovered what a smart decision it had been to switch to the new system.
“We’re using RingCentral Video to do remote inspections of our clients’ facilities,” says Lee. “It’s easy, nonintrusive, and our clients really appreciate that we can continue serving them without having to be onsite and potentially put their teams at risk.”
“Our consultants are able to take client calls so easily from home,” says Chris, “just by logging into the RingCentral app on their laptops or their own smartphones. That means we’re able to continue delivering outstanding service, day and night, even though everyone is quarantined at home.”
“We’re also leveraging RingCentral to allow our sales teams to have face-to-face conversations with prospects and clients,” explains Beccy. “RingCentral is really helping to keep the sales engine going even through the lockdowns.”
And as Chris points out, having RingCentral in place when the shelter-in-place orders were issued made all the difference from both a business and IT standpoint. Because they had a work-from-anywhere solution ready to go, they didn’t need to worry about setting up hundreds of employees with complex home-based equipment. All they needed was a laptop and the RingCentral app, and they could start making calls and hosting videos straightaway.
