Waitrose & Partners
How UK Consumers’ “Favourite Supermarket” Is Making its Customer Service Even Better
Industry
Retail
Hq
Bracknell,
Berkshire, UK
Berkshire, UK
Year founded
1904
Employees
80,000+
Industry
Retail
Hq
Bracknell,
Berkshire, UK
Berkshire, UK
Year founded
1904
Employees
80,000+
Because everyone is carrying the RingCentral app with them on their main device, it’s much easier for our team to communicate with each other, even while they’re doing other tasks.
Matt Doughty
Customer Service Team Manager, Waitrose
100%
Calls viewed and analyzed
50%
Increase in support team capacity
When Chais and Shawna Meyer founded 24 Hour Tees, they had a couple of major goals in mind. First, create a custom shirt design service that gives everyone, even people without artistic experience, the opportunity to express themselves. Second, build a company and a customer experience that is collaborative, simple, and fun.
Their strategy proved successful. In just the few years since its launch, 24 Hour Tees has grown from a boutique service handling mostly small orders—often just a couple of shirts for a person who had a fun design idea—to a sophisticated print design house fulfilling corporate orders for thousands of units.
“Our mission has always been to make the process of designing and ordering shirts frictionless and fun for our customers,” says Chais. “But as the company grows and the orders get both more frequent and more complex, fulfilling that mission gets trickier. As the business took off, one of the first things we needed to do was automate some of our processes so we could handle the increasing demand without complicating things for our customers.”