Sitel Group
How RingCentral and Sitel Group® helped UK government agencies rapidly expand customer support amid the pandemic
Industry
Outsourcing
Hq
Miami, FL, USA
Year founded
1985
Employees
160,000
Industry
Outsourcing
Hq
Miami, FL, USA
Year founded
1985
Employees
160,000
If you had told me a few years ago that in the future, we'd be recruiting and onboarding 20,000 agents while our offices were closed and we were forced to work from home, I wouldn't have thought it'd be possible. But when we had to execute on that very plan to support the UK government, we were completely successful. A large part of the reason was RingCentral.
Ian Conduit
Sales Director, Sitel Group®
20,000
remote agents onboarded to RingCentral in under 8 weeks
60,000,000
60 million
API calls per month to automate agent workflows
Saving £
Sitel Group saved its government clients millions of £