cloud phone  •  Administration

Audit Trail

Easily track system changes and solve configuration-related issues.

Feature overview:

  • Access change logs for phone system, user, and RingCentral app admin settings.
  • Monitor failed online account login attempts by users.
  • Audit Trail provides a searchable account history of your phone system and changes to RingCentral app admin settings. This simplifies the management of large enterprise phone systems by helping admins resolve communication issues such as configuration and user login problems, as well as track changes made by others, using helpful self-serve tools.

Key features and benefits:

  • Company info
  • Phone number
  • Auto attendant and IVR
  • Phone and device
  • User list and user role
  • Add, update, rename, delete call queue
  • Extension detail changes
  • Call handling settings
  • Greetings
  • Message settings
  • Notification settings
  • Changes made to hours
  • Overflow setting changes
  • Custom answering rule settings
  • Successful or failed online account logins

Audit Trail FAQs:

  • Only web admins with Super Admin or Billing Admin credentials have access to Audit Trail.
  • Audit Trail records are viewable for 90 days. Records can be exported to CSV for local storage.
  • This feature is automatically enabled for all RingEX customers on all tiers.

Related assets

More Administration features
Hot desking
Caller ID
Directory listing
Get started today

Full name*

Enter a valid full name

Work email*

Enter a valid email address

Business phone number*

Enter a valid phone number

Company name*

Enter a valid company name


Enter a valid country

Number of employees*

Enter a valid number of employees

Number of employees*

Enter a valid number of employees

Required fields*
Thank you for your interest in RingCentral
A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call +44 (0)800 098 8136