Efficient inbound call routing

Deliver the best customer experience with skills-based call routing. RingCentral Contact Center will intelligently route calls to the most appropriate agent for the fastest resolution.

Superior outbound capabilities

Increase the success of your outbound strategy with RingCentral tools. Improve customer connections for higher conversion rates and increased revenues by:
  • Maximizing agent productivity
  • Automating mundane tasks
  • Making multiple, simultaneous predictive calls
  • Eliminating awkward delays when greeting callers

Omnichannel routing

Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.

Collaborative Contact Center

Set your business up for success by making your customer interactions quick and efficient through seamless collaboration. The opportunity for real-time communication between agents, teams, and experts throughout the organization creates industry-leading customer experiences.

Workforce optimization

Optimize agent availability and achieve your goals with our efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximize agent availability and minimize agent downtime to reduce costs.

Management interface

Streamline all contact center interactions regardless of channel. Use powerful administration tools in a drag-and-drop development environment to reduce your dependency on IT and put control back in the hands of your call center managers.

Real-time reporting and analytics

RingCentral Contact Center reporting and analytics offer a wide range of customizable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customizable dashboards, you’ll be better equipped to address business issues in your call center as soon as they happen.

What our customers are saying

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

Call us today +44 (0)800 098 8136

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