The telecom market is constantly evolving and some pure digital players made their apparition. Having a successful digital transformation is the key to remain competitive in this digital context.
- Managing large volumes of incoming messages
- Being available for customers on their channel of choice
- Increasing customer satisfaction to build loyalty
- Controlling the productivity and optimizing resources
Engage Digital helps over 40 global telco operators around the world with their digital transformation.
RingCentral Engage Digital enables companies internationally to manage all their digital customer care channels through a single platform.
Using Engage Digital, you can aggregate all digital channels, social media, live-chat, email, messaging, app-chat and many other channels through one unique interface, making it easier and more efficient to manage clients enquiries.
Not only this increases your efficiency while reducing your workload, but it also has a direct impact on your customers' satisfaction and enables you to better monitor your team's success.
The RingCentral Engage Digital platform is built with multi-criteria and AI analysis to provide fast and right routing to contact center or local agency.
Each message is routed automatically to the best agent increasing their productivity and customer satisfaction.
RingCentral Engage Digital provides powerful analytics in one unified reporting. Monitor all interactions to improve performance across channels.
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An expert will reach out to give you a personalized demo and help you get started with your omni-digital customer care strategy.
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