The telecom market is constantly evolving and some pure digital players made their apparition. Having a successful digital transformation is the key to remain competitive in this digital context.
- Managing large volumes of incoming messages
- Being available for customers on their channel of choice
- Increasing customer satisfaction to build loyalty
- Controlling the productivity and optimizing resources
Engage Digital helps over 40 global telco operators around the world with their digital transformation.
RingCentral Engage Digital enables companies internationally to manage all their digital customer care channels through a single platform.
Using Engage Digital, you can aggregate all digital channels, social media, live-chat, email, messaging, app-chat and many other channels through one unique interface, making it easier and more efficient to manage clients enquiries.
Not only this increases your efficiency while reducing your workload, but it also has a direct impact on your customers' satisfaction and enables you to better monitor your team's success.
Designed to interact with your entire ecosystem, Engage Digital will allow you to integrate your existing tools to reduce the number of pages opened and maximize your productivity. You can also enrich your CRM with conversational and contextual data.
RingCentral Engage Digital provides powerful analytics in one unified reporting. Monitor all interactions to improve performance across channels.
“RingCentral Engage Digital has enabled us to embrace our customers on digital channels at scale.”
“My dream was to have just one tool to use for customer interactions and regrouping channels. RingCentral Engage Digital provided me with a unified platform that is so easy to use, it must have been created by a CSR.”
“One of the biggest wins of this digital transition has been a drastically-reduced turnaround time in problem resolution from one working day to a few minutes.”
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