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Fax Fax from any device connected to the internet.
Professional Inbound call management and toll-free numbers.
RingCentral App Easy and fast account access from anywhere.
RingCentral App Easy and fast account access from anywhere.
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Glip Team messaging & collaboration.
RingCentral App Easy and fast account access from anywhere.
Engage Digital Digital customer engagement platform.
Engage Digital Digital customer engagement platform.
LIVE CHAT

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Connect with customers the moment they need help.

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RingCentral Engage Digital

CONTEXT

Understand where your customers are coming from

Give your agents all the information they need to create amazing customer experiences and convert more prospects, such as time spent on the current page, number of pages visited, total number of visits, and unlimited custom fields based on your business needs.

BRANDED CHAT

Make it your own

Customize your chat window with your brand colors, logo, and design. Define how each chat instance will appear (as a link, a floating button, or an invite pop-up) and tailor various fields for your business. Send attachments, emojis, and more.

BEHAVIORAL TRIGGERS

Strike up a conversation at the right moment

Use behavioral targeting such as agent availability, chat status (open or closed), or current time on site to trigger a live-chat invitation.

NPS SURVEYS & MORE

Stay on top of your game

Configure live-chat to send automatic surveys at the end of each session to get immediate feedback from your customers and track your CSAT, NPS, or other satisfaction metrics to help your business better serve its customers.

CO-BROWSING

Get on the same page

Integrate co-browsing with your live chat to see what your customers see. Allow agents to take control of the customer’s screen when needed, and highlight specific blocks to help with explanations or click links which lead the discussion and is simple and fast to set up. Native to the browser, co-browsing does not require any downloads and is simple to set up quickly.

ROUTING

Tune out the noise, respond more effectively

Automatically categorize Live Chat messages with AI to sift through irrelevant data, bots, and spammers so agents can use their time more effectively. Send specific enquiries to appropriate teams eg. sales, marketing, or customer support.

ROUTING

Tune out the noise, respond more effectively

Automatically categorize Live Chat messages with AI to sift through irrelevant data, bots, and spammers so agents can use their time more effectively. Send specific enquiries to appropriate teams eg. sales, marketing, or customer support.

Additional Resources

Case study
Orange Enhances Digital Customer Care through Consistent Quality in Service Interactions
Checklist
Digital Customer Service Checklist

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