Facebook for Business

Customer service software for Facebook for Business

Connect with customers on Facebook, WhatsApp, Instagram, and Messenger.

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RingCentral Engage Digital
Social
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DIGITAL CUSTOMER SUPPORT PLATFORM

RingCentral Engage Digital integrates with Facebook for Business

Manage your Facebook, Messenger, Instagram and WhatsApp interactions through a single, omnichannel digital customer engagement platform with powerful AI-enabled routing and conversation assistance. RingCentral Engage Digital supports Facebook for Business and gives you the ability to respond to all incoming messages through a unified dashboard that intelligently regroups and routes interactions to appropriate agents across all digital channels.Ā 

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FACEBOOK MESSENGER

Start the conversation on Messenger

Drive awareness, create meaningful connections, and build awareness with Facebook Messenger. Provide an easy, friendly way for customers to take action where they already spend their time by enabling transactions within Messenger. 

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INSTAGRAM

Motivate actions through engaging imagery on Instagram

Inspire customers and prospects with content they care about. 

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WHATSAPP

Connect quickly and simply with the WhatsApp Business app

Interact with customers efficiently and effortlessly through WhatsApp Business app, to answer common questions in little to no time. Provide customers with the support they need, and deliver important notifications at the right time.

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A single platform to manage every digital interaction
Any Digital Channel
AI at the core
Open API platform
Global Solution
Administration & Management
  • Social
  • Messaging
  • In-app
  • Reviews
  • Email
  • Chat
  • Intelligent
  • Classification
  • Engine
  • Machine-learning
  • Chatbot Integrations
  • CRM Integrations
  • Business Intelligence
  • Source SDK
  • 72 languages recognized
  • Easy setup
  • Live statistics
  • Unified reporting
Any Digital Channel
Expand field for more information

Social

Messaging

In-app

Reviews

Email

Chat

AI at the core

Intelligent

Classification

Engine

Machine-learning

Open API platform

Chatbot Integrations

CRM Integrations

Business Intelligence

Source SDK

Global Solution

72 languages recognized

Administration & Management

Easy setup

Live statistics

Unified reporting

Additional resources

Video
AXA Embraces the Rise of Digital Customer Service
Ebook
How to Build a Modern Digital Customer Service Strategy: 10 Real-World Insights for B2C Leaders
Checklist
Digital Customer Service Checklist
See more case studies
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