Connect quickly and easily with customers across all digital channels.

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Build stronger relationships and gain deeper insights

Integrate digital channels where your customers need you most and manage them through a unified agent desktop.

SOCIAL

Never miss an opportunity to connect

Prioritize your digital customer experiences. Reduce response times on any digital channel (Facebook, Twitter, Instagram, YouTube, and more) by properly allocating resources to ensure operational efficiency, traceability of exchanges, and large-scale processing of every interaction.

MESSAGING

Customer service as easy as messaging a friend

Give customers the opportunity to interact with your brand through messaging applications like Apple Business Chat and Facebook Messenger, as well as in-app messaging on a mobile iOS® or Android™ device. Deliver a better customer experience and improve overall team performance with advanced workflows.

LIVE CHAT

Hi, How can I help?

Simplify agent to customer communication with live chat. Allow visitors to initiate chat or trigger live invitations using behavioral targeting configured to your business. Provide agents with response assistance and historical customer interaction data to personalize and improve the overall customer experience.

EMAIL

Your path to Inbox Zero

Manage large volumes of incoming emails with an efficient tool tailored to your process. Track, process, and control everything from the categorization of messages received to the quality of replies sent.

REVIEWS

No review left behind

Aggregate reviews from Google Play and Google My Business onto a single platform to analyze trends, contribute to conversations, and respond to product, service, or sales enquiries. Measure which products or categories require more attention and allocate resources accordingly.

A single platform to manage every digital interaction
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Any Digital Channel

Social

Messaging

In-app

Reviews

Email

Chat

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AI at the core

Intelligent

Classification

Engine

Machine-learning

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Open API platform

Chatbot Integrations

CRM Integrations

Business Intelligence

Source SDK

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Global Solution

72 languages recognized

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Administration & Management

Easy setup

Live statistics

Unified reporting

Additional resources

RingCentral customer engagement

Explore all of our customer engagement solutions.

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A solution specialist will contact you for a personalized, informative demo on the benefits of an omni-digital platform.

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