MESSAGING

Customer service as easy as messaging a friend

Make your brand available 24/7. 

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WHATSAPP BUSINESS SOLUTION

Say hello to 1.5 billion customers

Message customers securely through the WhatsApp Business Solution with end-to-end encryption to ensure sensitive information is kept private. Continue the conversation anytime across multiple devices and allow customers to send messages even when offline. Add WhatsApp as an option in your IVR to save customers from waiting on hold.

APPLE BUSINESS CHAT

The next wave of consumer-to-business messaging is coming

Make it easy for Apple Business Chat customers to communicate with your business directly through iMessage, Safari, SIRI, Spotlight, or even Apple Maps. With built-in end-to-end encryption, Business Chat is a safe option for you and your customers. Schedule appointments, pick from a list of items, or even pay through Apple Pay with additional pre-built functionalities.

FACEBOOK MESSENGER

Keep the conversation going

Take advantage of Facebook Messenger’s private communications platform. Give customers the ability to start a conversation on one device and continue it on another at a later time, without losing context. Develop and add your own features and menus within the conversation with Facebook’s open APIs.

IN-APP MESSAGING

Put your app at the heart of your customer service strategy

Integrate messaging capabilities within your iOS or Android app to provide meaningful customer interactions. Give agents a 360-degree view of your customers and their behavior so they can deliver an experience that resonates.

IN-APP MESSAGING

Put your app at the heart of your customer service strategy

Integrate messaging capabilities within your iOS or Android app to provide meaningful customer interactions. Give agents a 360-degree view of your customers and their behavior so they can deliver an experience that resonates.

Additional Resources

Supported channels

Explore more options for omni-digital service.

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