• Omnichannel
  • Easy scalability
  • Simplified billing

Basic

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MOST POPULAR

advanced

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ultimate

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Service
Inbound and Outbound Voice
 
Integrations and Omnichannel
 
Blended Outbound Dialers
Ports/agent
1
 
1.5
 
2
Voice
 
 
Standard IVR and ACD
 
 
Omnichannel capabilities
 
 
Advanced IVR and skills-based routing
 
 
Outbound features
 
 
Preview dialer
 
 
Progressive dialer
 
 
Predictive dialer
 
 
Campaign management
 
 
 
 
 

Your complete call center solution

Everything you need to manage your customer relationships in the way that best fits your business. The three packages can be tailored to your needs with optional features for speech interactions, custom integrations, and Workforce Optimization. Work with a Solution Specialist to determine which features are essentials for your business.

  • Advanced IVR
  • Toll-free, local, and vanity numbers
  • Automatic call distribution
  • Skills-based routing
  • SMS routing
  • Email routing
  • Social media
  • Web chat routing
  • Outbound campaign management
  • Predictive and progressive dialer
  • Data directed routing
  • Advanced agent management
  • Real-time dashboards
  • Historical reporting
  • Wallboard support
  • CRM integrations
  • Third-party integrations
  • Supervisory features
  • Open platform with API/SDK
  • Optional speech recognition
  • Optional workforce management
  • 24/7 customer support
  • Keep your existing numbers
  • White glove implementation service