RingCentral Office


Access and manage voice messages anytime, anywhere.

RingCentral Voicemail

With a RingCentral cloud communications system, each phone extension and department has its own voicemail inbox with multiple options for managing voice messages. You can access voicemail messages from every RingCentral-enabled device or app, including your: desk phone, email, mobile device, desktop app, and RingCentral online account. 

Get your voice messages your way

You can access messages at any time—when you’re on another call, when your desk phone is disconnected, or during a power outage—even if your calls are forwarded to another number. Additionally, with notifications sent to your RingCentral apps or email when a new voicemail arrives, you can instantly view and hear your messages no matter where you are.

For an extra professional edge, you can personalize your voicemail greetings to provide your callers with the perfect welcome at every call. You can select a default RingCentral voicemail greeting, record a custom one, or use a professionall recorded greeting.

All options are included with your RingCentral account.

Visual Voicemail

Take control of your day. Go through voicemail based on your priorities.

It's not always convenient to listen through every voicemail message in your inbox, especially if you're waiting for an important call. Visual Voicemail displays all of your voicemail messages on a screen in a single list. You can see important details about the message, like caller ID or contact name, when they left it, and the duration of the message. You can quickly skim the list and decide which messages to listen to, no matter where they fall in the list. Open the voicemail to listen or read the message. Afterwards, return the call with auto-dial, save the message, delete the message, or select other responses from the same screen.

Voicemail Preview

Take Visual Voicemail to the next level. See voice messages transcribed into text for easy access.

Sometimes it's more convenient and discreet to be able to read a message than to listen to one. Set your account to use Voicemail Preview to stay productive in these situations. With Voicemail Preview, your voice message is automatically transcribed to text and shown on the screen along with the audio file. When you get a message, you can read it instead of listening to it. Then you can respond or delete the message on the same screen. Voicemail Preview is available in select RingCentral Office editions only.

Voicemail to Email

Get messages conveniently through the email you're already checking.

You're in your email all the time, so imagine the convenience of getting your voicemail messages sent to your email. Set your account to have RingCentral notify you by email whenever you receive a voicemail. Then select the option that will include the message as an audio file attachment in the email. Open the attachment to listen to your message. If you are also using Voicemail Preview, you can read the message in the email body instead.

Voicemail Greetings

Personalize your voicemail greetings to create the right welcome every time.

A voicemail greeting can be a powerful business tool, setting the right tone for welcoming your caller. RingCentral provides various greeting options so you can create the exact experience you want. You can use the default RingCentral greetings, record custom ones, or use professionally recorded greetings.

A greeting can do much more that identify you. It can be your chance to inform callers with helpful information like directions to your office, details about an upcoming event, or answers to FAQs. You can have different greetings for different situations, such as one greeting for office hours, one for weekends, and one for holidays. RingCentral has partnered with Snap Recordings to offer you reliable and professional voice recordings customized to your exact needs.

Voicemail FAQs

Is there an additional fee for Voicemail?

No. Voicemail features are included in your RingCentral account. Some features are optional settings you can select. Voicemail Preview is available in RingCentral Office Enterprise Edition only.

Which devices can access Voicemail?

You can access voicemail messages from every RingCentral-enabled device or app, including your desk phone, email, RingCentral Mobile app, RingCentral for Desktop app, and RingCentral online account.

How do I check my Voicemail?

  • Desk phone: Press the voicemail button or softkey on your RingCentral phone. From other phones, dial your telephone number, press *, follow the prompts, and the Auto-Receptionist will announce the number of new voice messages. Afterwards, follow the prompts for response options.
  • RingCentral apps: Go to the Messages screen on either your RingCentral for Desktop or RingCentral Mobile app to see a list of voicemail messages. Click or tap the message to open it. Afterwards, select one of the response options shown on the same screen.
  • RingCentral online account: Log into your account and go to the Overview page. You’ll see a list of voicemails along with other call activity. Click the message to open it. Afterwards, select one of the response options shown on the same screen.
  • Email: If you have Voicemail to Email enabled, you can get email notifications and even have the message attached to the email.

Can I forward Voicemails to other people?

Yes. You can to forward any message stored in your RingCentral online account. When you forward the voice message, the file is automatically converted to MP3 format and added to an email as an attachment.

If you already receive voicemails via email, you can forward them as you would any other email—be sure to include the attachment.

Why aren’t all of my Voicemail messages transcribed into text?

RingCentral only transcribes the first 60 seconds of a call. Calls lasting less than 5 seconds aren’t transcribed at all. (The average voicemail message is about 30 seconds long.) Voicemail Preview is available in RingCentral Office Enterprise Edition only.

How accurate are the Voicemail Preview conversions?

RingCentral uses state-of-the-art machine transcriptions to convert voicemail messages to text. The quality of the transcriptions varies depending on the clarity of the caller’s voice (enunciation, accents, speed, etc.) and background noise.

How do I set my Voicemail greeting?

You can set your Voicemail greetings from your RingCentral online account. You can start with the default greeting added by your company, or you can create custom ones, or use professionally recorded greetings. You can store as many greetings as you like in your online account.