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RingCentral call Management Software
Call management by RingCentral

One of the hassles of maintaining an on-premise PBX system includes the difficulty in modifying extension settings and call forwarding routes. Technical expertise is required for users to be able to change their phone systems according to how their schedules change. But with the call management software by RingCentral, the on-premise PBX system is overtaken by the virtual phone system which is by far easier to use and more affordable. RingCentral leads the industry in providing the most convenient and most intelligent phone system to subscribers whose business sizes range from the one-man team to a 100-people strong workforce. It features the Softphone, a desktop dashboard which is free and exclusive to all Ringcentral subscribers. It is an installable program which lets users monitor their phone system right on their desktop computers while they work. RingCentral understands the need for businesses to always stay online and in front of their computers, so it harnessed the abilities of the office PC and integrated its phone system with the computer. Through this call management software, users can change their routing options anytime they need to. They simply have to enter the phone numbers to which calls should be sent, as well as the times and days of the week when different call forwarding settings should apply. This way, you can take calls whenever and wherever you want. You can give yourself more convenient business communication without compromising the quality of service you give to your callers. All your virtual extensions can also be monitored through the Softphone. You can add, delete or edit an extension number to create a stronger network for you and your staff. This way, not only can you have an intelligent way of handling customer calls, but you can also stay connected and within reach of your team.

RingCentral provides intelligent call management with its business phone system packages. Feature-packed and complete with fax and voicemail, RingCentral is the ideal phone service provider for businesses of any size and from any industry. Pricing plans start at $9.99 and go higher as the number of virtual extensions and call minutes increase. But regardless of the number of minutes or the pricing plan, you get all the call management features that would let you operate like a Fortune 500 company. Call routing, call screening, music and messages on hold, voicemail and virtual caller ID all make for a complete and intelligent call management system ideal for your business. As soon as you get access to your RingCentral local or toll free number, you also get access to your own online account, as well as to a free download and installation of the Softphone. These are avenues through which you can handle all your business communications. When you log on to your online account, you will be able to modify your call management settings, as well as view your recent call, fax and voicemail records. You can also answer calls right on your computer with the Softphone. It displays a popup window on your screen when there is a new call. You can take the call, reject it, or send it to voicemail using simple commands. And if you want to know who is on the other line, you can command the auto-attendant to speak to the caller and ask for their name. You can also enter a text-speech message which would be read by the auto-attendant to the caller. This way, you can communicate with your contacts even without actually conversing with them. Experience intelligent call management with RingCentral today.

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Softphone™ FAQs

RC - Call Management

What is Real-Time Call Control™? >>

Real-time call control means that you can “control” a call before it reaches you. For example, a call comes in for you from a Mr. Smith. If you’re online, RingCentral Softphone will pop up on your desktop, and you’ll see Mr. Smith’s name and phone number on the Caller ID. If you’ve configured your system to prompt callers to announce their name, you’ll also hear Mr. Smith’s name over your PC speakers.

Now that you know who’s on the phone, you can decide what do with Mr. Smith as he holds. The Softphone tool presents you with clickable options: accept the call, reject it, send it to voicemail or send the caller a text message that will be broadcast to him by an auto-attendant. In addition, if you’re not near your computer, an auto-attendant will call you and present all but the last option to you by phone. Just click a button on your phone to accept the call, reject it, or send it to voicemail.

What is Softphone™? >>

Softphone is a unique patented tool that you can only find with your RingCentral service. With Softphone, you can control your calls in real time. (Refer to How does RingCentral Call Screening differ from Caller ID? for more information).

What are the system requirements for installing Softphone? >>

The system requirements for Softphone are as follows:

– Windows XP, Vista, 7

Pentium or above processor or compatible
Minimum of 512MB of memory
200MB of hard drive space

– Mac OS 10.4 Tiger or latest

G4 500 Mhz or any Intel processor
512 MB of memory
30 MB of hard drive space

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