If there’s one aspect of customer service that businesses need to focus on, it’s the quality of calls. Call quality transcends basic technical factors like availability and clarity. Call quality also depends on phone etiquette as well as staff knowledge and efficiency. How you and your employees answer and handle calls have a direct effect on call quality. Improving on call quality requires the employment of standards. To know which standards you need to apply and uphold standards, you need call recording. RingCentral, one of the leading VoIP providers in the country today, recognizes this need. That is why it has made this feature available to its virtual PBX subscribers.
Automatic call recording from RingCentral allows for the automatic recording of both inbound and outbound calls. With just a few clicks, the calls of one or several users can be tracked and recorded. Recordings are stored in the cloud for 90 days, and they can also be downloaded for future reference or playback. Such files can be used for documentation, reviews, quality assurance, or even for legal purposes.
Remember, however, that different states don’t have the same laws when it comes to call recording. So before using this feature, take the time to know more about such policies and make sure you adhere to them. Once you’re knowledgeable, you can log in to your RingCentral online account. Go to the recording settings, and then select which users will be able to use the feature. Set the call recording rules, then enable call recording by clicking on the “Enabled” radio button. Lastly, set the call recording announcement that callers will hear. It’s that simple.
Improving call quality takes consistency and adherence to standards. Avail of the RingCentral call recording feature and let your business phone system help you achieve impeccable call quality.
Call recording is important for any entrepreneur who wishes to improve the way his company does business with clients and partners alike. By recording calls for reference, you can gauge the level of efficiency and reliability your employees have, allowing you to recognize inconsistencies and work on areas for improvement. Top business VoIP provider RingCentral is fully aware of this need, and thus makes call recording available to subscribers.
Aside from giving you a means to record calls, the call recording feature, which can be added onto a RingCentral phone system subscription, has lots of benefits. For one, it’s quite simple and easy to use. Simply log on to your RingCentral account online and immediately assign which users or extensions can record inbound and outbound calls. You can also choose which devices within your RingCentral business phone system will be allowed to record calls.
Call recording with RingCentral is affordable, as you don’t have to add extra equipment to make it work. Since everything is pretty much accomplished in the cloud, you don’t have to buy or install anything. It’s also convenient, since all of the recordings are found online in your RingCentral call logs. You can download and play recordings, and even forward them as email attachments.
RingCentral call recording is helpful and reliable as well. If you wish to record conference calls instead of taking notes, you can do so. Need sample calls for training or customer service purposes? Recording calls will be the best way to go.
Indeed, with the call recording feature from RingCentral, you’re getting more than just a virtual PBX. You’re getting a business phone system that acknowledges your needs.
In its commitment to bring the best service at an affordable price, leading business phone system provider RingCentral offers its customers the chance to avail of the call recording feature with their basic VoIP plans. Thanks to the power of the Internet and cloud, recording inbound and outbound calls can be done without the need to purchase or set up any hardware. What’s more is that RingCentral has made it easy for its customers to start using this feature.
To ensure that your call recording on your RingCentral system works the way you want it to, just log on to your RingCentral account and go to the call recording settings. From there, choose the extensions you want to allow to record calls. Check the box for either incoming calls or outgoing calls, or both, for each of the extensions you prefer. Once you hit “Save”, a legal disclaimer appears to ensure that you’re fully aware of the call recording laws implemented in your home state. If you already know the laws, you can press “OK” to enable the feature.
The next step is to permit automatic call recording for specific extensions. On the Call Recording Settings page of your RingCentral online account, simply check the “Enabled” radio button beside “Automatically record calls” for every extension you choose. Note that automatic recordings are disabled by default. Then, choose your call recording announcement. You can choose the default recording, or you can record one if you want to. This announcement will be heard by the caller before the recording process begins. Once done, hit “Save”.
Setting up call recording on your RingCentral system is this simple and easy. To use this feature and more, call RingCentral and sign up for business VoIP account today.
RingCentral, one of the most popular business VoIP providers today, brings you call recording – a feature that can be availed of with your RingCentral PBX system subscription. With call recording, automatic recording of inbound and outbound calls are possible. All it takes is just a few clicks.
The first set of “clicks” required for you to be able to record calls have to be applied in your your online RingCentral dashboard. You can activate the feature by logging on to your RingCentral account, selecting which users will be able to record calls, and specifying the call recording rules for each. Choose whether a specific extension can record just outbound call or just inbound calls, or both.
The second set of “clicks” that allow you to use call recording involves the use of the On-Demand option. On-Demand Call Recording allows you to quickly turn automatic recording on or off. To enable this, simply click on the “Enable” radio button for On-Demand Call Recording under your Call Recording Settings. You can access this via your RingCentral online account.
Once enabled, this feature gives you the ability to record calls practically on a whim. Press *9 to start recording the call, and then press *9 again to end the process. It’s that quick and simple. To ensure that you can record calls on any device within your RingCentral system, make sure that the on-demand option for every device registered in your online account is enabled.
Call recording has never been this affordable and easy. Sign up for a RingCentral business VoIP account and avail of this wonderful feature today.