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- RingCentral Mobile
- Answering Rules for Business
RingCentral includes advanced answering rules fit for a small business or a home office. By accessing your RingCentral Mobile account through the Internet or through the Call Controller, you may configure your answering rules according to time of day, day of the week, incoming number or number dialed. Indicate your business and after hours, and create settings for each time. For instance, nighttime voicemail greetings may be used to answer after hour calls. Key customers may also be screened in such a way that their calls go straight to cell phone, and to a special voicemail greeting if the call is not answered. Answering rules are ideal for businesses that use their main number as the main gateway to their customer service hotline. Settings can easily be configured from any Internet-connected computer, so making adjustments for holidays and special events is easier for the company and the callers. Another advantage of answering rules for business is that agents may be assigned to receive calls at specific days or times, enabling equal distribution of calls to customer representatives or sales agents. For number-based routing, calls may be sent to the extension number of the branch nearest them.
RingCentral Mobile™
Answering Rules Details 
For instance, you can configure a system this way:
| Business Hours: | |
| When: | M-F 8:00 am to 5:30 pm |
| How to Handle: | Screen 10 seconds, route to desk, then to daytime voicemail. |
| After Hours: | |
| When: | M-F 5:30 pm to 8:00 am, Sat. and Sun – all 24 hours |
| How to Handle: | Send to “nighttime” voicemail greeting. |
| Key Customers: | |
| When: | M-Sat. 7:30 am to 6:45 pm, Sun. 12:30 pm to 5:00 pm |
| From: | Phone numbers 925-555-4567, 925-555-6321 and Bob Smith |
| To: | Only RingCentral number 888-555-1212 |
| How to Handle: | No screening, route to cell, then to special voicemail greeting. |
You can set answering configurations for calls to the main number, as above, and separately for each extension.
You can have as many call answering rules as you want, using one or all three filters:
- Date and time or date range
Define your business hours of operation and specify which greetings should be heard and how to forward your calls during the day. Define how after hours calls should be handled (e.g., send all callers to voicemail). Direct calls to a certain route during specified date ranges (perfect for holidays, vacations, or special events). Or, schedule calls to your sales department to go to one agent on Mondays and Wednesdays and another agent the rest of the week. - Caller ID
Your key customers or family can be forwarded directly to any phone, message or voicemail, while all others go to your office phone or voicemail. Create a template so that your key customers or family reach you directly on your cell phone, while all others are directed to your desk phone or voicemail. Or, schedule calls to your sales department to go to one agent on Mondays and Wednesdays and another agent the rest of the week. - The number the caller dialed
Choose which of your listed phone numbers (or all) the rule applies to. Route a local RingCentral number directly to a salesperson or department handling that area. Route any of the numbers of your system in the best way to maximize your operation.
Your RingCentral Answering Rules is only one of many features included with your virtual phone system. You can begin by using only your Answering Rules and start using additional features as your business needs require. The richness of RingCentral business communication features gives you the competitive edge you need to grow your business.
