RingCX | AI Contact Center
Effortless customer experiences with AI
Manage human and AI agents, enhance team performance, and elevate customer satisfaction all from one omnichannel platform.
A powerful yet easy-to-use contact center
Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations.
Optimize business outcomes with AI
Automate customer resolutions
Eliminate wait times and offer 24/7 customer support with AIR Pro. Build custom AI agents that perform multi-step tasks—like verifying IDs or updating records.
Assist teams with AI insights
Reduce handle time and increase resolution rates with real-time coaching tools like AVA Agent Assist and AVA Supervisor Assist.
Analyze every customer interaction
Enhance agent performance with AI Quality Management, understand customer sentiment with AI Interaction Analytics, and maximize operational efficiency with AI Workforce Management.
Everything support teams need, all in one workspace
Simplify agent and supervisor experiences
RingCX and RingEX are fully integrated, so you can handle every interaction within the RingCentral app.
Enhance collaboration across your organization
Connect front and back office users with a single directory, presence synchronization, and integrated messaging.
Gain insights at every stage of the conversation
Get complete visibility when conversations move between RingCX and RingEX.
Drive efficiency and results across your CX team
Be where your customers are
Manage all interactions in one place, whether customers reach out through your website, a phone call, email, or other channels.
Accelerate customer outreach
Reach leads and customers faster with preview, progressive, predictive, and voice broadcast dialers and proactive SMS notifications to 190+ countries.
Get the full picture with live dashboards
Optimize customer journeys with insights from 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings.
PRE-BUILT INTEGRATIONS
Customize experiences with open APIs
Create a unique CX experience customized to your contact center operations. Connect over 50 essential tools ranging from fully integrated partners like CRMs to digital channels and custom workflow builders.
ENTERPRISE SOLUTIONS
Have advanced requirements? We’re here to help
Get in touch with one of our solution experts and we'll match you with the perfect plan.
Our advanced contact center capabilities include:
120+ integrations & 500+ APIs
Native workforce engagement
Advanced attribute-based routing
Bespoke deployments
Frequently asked questions
RingCX is RingCentral's AI-powered contact center solution. It brings voice and more than 20 digital channels, including chat, email, SMS, social media, and WhatsApp, into one platform, so your agents can serve customers wherever they reach out. AI runs through the whole experience, helping you automate routine requests, assist your agents in the moment, and analyze every conversation.
RingCX is for customer service, support, and client-facing teams that want a modern contact center without a long, complex setup. It's easy to use for agents and supervisors, and teams can go live in days instead of months.
RingCX uses AI to automate, assist, and analyze. For automation, AI Receptionist (AIR) and AI Receptionist Pro (AIR Pro) provide 24/7 self-service, so customers get answers faster and fewer interactions are abandoned.
For assistance, AVA Agent Assist gives agents real-time knowledge, suggested responses, checklists for compliance-critical conversations, and coaching tips while they're still talking with a customer. AVA Supervisor Assist flags the interactions that need attention and gives supervisors real-time summaries and transcripts, so they can step in at the right moment.
For analysis, AI Quality Management scores 100% of your interactions instead of a small sample. AI Interaction Analytics predicts customer satisfaction from every call and shows trends in customer intent, issues, and risks. AI Workforce Management supports forecasting, scheduling, and real-time adherence, so you have the right agents at the right times.
RingEX is RingCentral's platform for everyday business communications across your whole company. RingCX is a contact center built for teams that handle high volumes of customer conversations, with tools like skills-based routing, omnichannel engagement, AI assistance for agents, quality management, and workforce management.
They work together. RingCX is available inside the RingCentral app. As a result, agents and supervisors can work in one place in RingEX while interacting with customers in RingCX. That makes it easier to see colleagues' availability and bring other teams in to resolve a customer's question.
When you compare contact center platforms, it helps to look at how quickly you can launch, how AI is packaged, how many channels agents can handle in one place, and how well the platform connects with your other communication tools. RingCX is designed to be fast to deploy, with prebuilt roles, templates, and integrations, and it's self-administered through a visual interaction designer.
AI is built into RingCX plans instead of being a separate set of tools, and you can add AI capabilities as you grow. Because RingCX is native to the RingCentral ecosystem, your contact center and the rest of your business share one connected experience. To see how RingCX fits your needs, contact sales.
RingCX integrates with major CRM systems, including Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365, and HubSpot. These integrations bring customer information to your agents, match contacts automatically, and log interactions for you.
A browser extension for Chrome and Edge lets agents handle calls right from their browser and open the right web pages automatically. RingCX is also built on an open platform with prebuilt integrations, so it can fit into the tools your teams already use.
For customers subject to HIPAA who use RingCentral services to create, receive, send, or store protected health information, RingCentral offers to sign a Business Associate Agreement (BAA). The BAA spells out the HIPAA responsibilities of both RingCentral and the customer.
To get a BAA, request it from your RingCentral representative, or email [email protected] if you don't have one. RingCentral can't accept a customer's own BAA. Please confirm with your representative that RingCX is covered for your needs.
RingCX includes more than 200 historical and real-time reports and dashboards, so supervisors and leaders can track performance and spot ways to improve customer satisfaction.
AI Interaction Analytics goes further by analyzing 100% of customer calls to predict satisfaction, instead of relying only on surveys. Its Insights dashboard brings trends together across every conversation, such as customer intent, types of issues, and retention risks, and lets leaders ask questions in plain language to find the cause. AI Quality Management adds automated scoring and coaching notes, and surveys let you collect direct customer feedback.
RingCX is built for organizations of many sizes, from smaller teams moving beyond basic call queues to large enterprises with advanced needs. It's a good fit for industries that depend on responsive customer service, including healthcare, financial services and insurance, retail, and professional services.
Customer service managers, support leaders, and IT teams use RingCX to manage customer conversations, support agents, and understand performance across every channel.
RingCX is built around omnichannel engagement and AI. Agents handle voice and more than 20 digital channels in one interface, with skills-based routing, ACD, and IVR to connect customers with the right agent. Agent screen recording gives supervisors more insight into how agents work.
AI adds AIR and AIR Pro for self-service, AVA Agent Assist and AVA Supervisor Assist for real-time support, and RingWEM, RingCX's workforce engagement capabilities, which include AI Quality Management, AI Interaction Analytics, and AI Workforce Management. Together they help you automate, assist, and analyze every customer interaction in one platform.
Create effortless customer experiences with AI
See our AI-powered contact center in action.
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