Virtual phone system for small business
Virtual phone numbers and a complete business phone system in one platform
What is virtual phone system?
A virtual phone system is a cloud-based phone system that enables users to make and receive calls from anywhere using their laptop or mobile device. It provides organizations mobility and flexibility traditional on-premise systems are not able to achieve. It requires no hardware because the service is delivered via the internet with affordable plans and pricing.
Virtual phone systems combine the best of traditional landlines—secure lines and clear call quality—with the mobility and flexibility of modern web applications. It allows virtual phone system providers to offer more to businesses compared to traditional systems, which pretty much limit the service they can provide to a single location.
Why use virtual phone system
On-premise phone systems
- Require expensive and bulky hardware like servers
- Installations are complex and expensive
- Customers need to commit long term
- Customers have to pay additional fees for service upgrades
- Premium customer support requires additional fees
- Need to hire or call specialized manpower for maintenance
- Service change requests take a while to process
Virtual phone systems
- Run over the internet, no hardware required
- Quick and easy to implement and configure
- No long-term commitment needed from customers
- Upgrades and updates are rolled out for free
- 24/7 customer support is for all customers
- Manage your phone system from your smartphone
- Add or repurpose business phone numbers at will
RingCentral is the industry-leading provider of VoIP services
Specially made for business
Access features and functionalities designed to help your business and your workforce communicate better. Get unlimited VoIP and conferencing with features like SMS, faxing, and team messaging.
Mobile and flexible cloud-based system
The modern VoIP system not only provides a reliable and unlimited telephony solution but it also includes features like caller ID, video conferencing, SMS, and even faxing to help businesses communicate better.
Quick and convenient installation
No need for complicated installations. Have your phone service up and running in a day. Easily configure and manage your phone system from an online dashboard.
Secure and reliable cloud phone system
RingCentral provides your business peace of mind knowing that all your communications are protected during the entire transmission journey. Data travels through encrypted networks with layers of authentication for additional security.
Premium technical support
From day one, RingCentral will assist you in setting up and configuring your phone system. Our award-winning customer support team will provide you with expert technical support, consultations, and best-practice recommendations.
Great value with no hidden costs
Get a single, all-inclusive bill with no hidden costs. RingCentral provides your business with a powerful cloud communications system for one affordable price. No additional fees for premium features.
RingCentral MVP™* plans for your small business
PAY ANNUALLY AND SAVE UP TO 40%
Standard
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24-hour meeting duration
- Quality-of-service reports
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Popular integrations including
Microsoft 365, Google Workspace, Slack,
and more - 24/7 support
Premium
Message, Video, Phone, Open API
- Automatic call recording
- Single Sign-on
- Multi-site admin and management
- Up to 8-digit extensions with site codes
- Hot desking
- Advanced call handling including whisper, barge, and more
- Video meetings with up to 200 participants
- Real-time analytics
- Popular CRM integrations with Salesforce, Zendesk, and more
- Industry-specific integrations with Canvas, Smarsh, and more
- Developer platform and custom integrations
Compare plans
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Most popular
Not available
Essentials
Buy now
Try free
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Standard
Buy now
Try free
Contact sales
View Demo
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Best value
Premium
Buy now
Try free
Contact sales
View Demo
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UltimateContact sales Contact sales View Demo |
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Pricing
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Annually: $19.99/user/mo
Monthly: $29.99/user/mo |
Annually: $27.99/user/mo
Monthly: $37.99/user/mo |
Annually: $34.99/user/mo
Monthly: $44.99/user/mo |
Annually: $49.99/user/mo
Monthly: $59.99/user/mo |
Business phone or toll-free numbers
One phone number for calling, team messaging,
and video
meetings access.
Each user gets a dedicated phone number at no additional cost. Essentials
edition doesn't include video meetings.
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Toll-free
minutes
Inbound Toll-free
minutes
Included minute allotment varies by tier. Toll-free minutes
are pooled across the account, regardless of number of lines. Additional minutes available for purchase.
Learn
more
Included minute allotment varies by tier. Toll-free minutes
are pooled across the account, regardless of number of lines. Additional minutes available for purchase.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Unlimited calls within the US/Canada**
Unlimited calling/phone calls within the US
and CA. Plus, choose from affordable and convenient international calling plans
that fit your business. Terms and conditions may apply.
Learn more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Enhanced Business SMS
Designed to meet latest carrier requirements and improve deliverability. Included SMS allotment
varies by tier. Additional SMS available for purchase. Available upon request.
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Voicemail-to-text
Automatically convert voicemail messages into text form so users can screen
messages easily and respond to the most important call first.
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Visual voicemail and voicemail-to-email
Access voicemail messages from your desk and
mobile phones, email, desktop app, and online account.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Team messaging
Collaborate more effectively with colleagues,
clients, and contractors with team messaging, task assignment, calendar sharing,
and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box,
Google Drive, OneDrive, and more.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Document sharing
Access
documents and files stored on your computer or your Google Drive, Box, OneDrive,
and Dropbox accounts and easily share them with your team members.
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Call management and phone system
administration Sophisticated call management, enabling you
to configure your phone system across the entire company, regardless of location
or device. Optimize communication with custom admin and user configurations
online or using the mobile app.
Call management features include:
*Not available with Essentials.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Mobile apps for iOS and Android
Whether you're an Apple or Android user, you can use your smartphones and
tablets to make and receive calls, join and host meetings,
team message coworkers and partners, send and receive faxes and texts, set up
and join conferences, and configure phone system settings, notifications, and
voicemail.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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High-definition (HD) voice
To consistently deliver the highest HD quality possible, RingCentral utilizes
the Opus Interactive codec for audio and video, as well as the G.722 codec for
audio.
Learn more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Call log reports
Get a complete record of all your inbound and
outbound calls and faxes. View the name of the caller, the number or extension
dialed, as well as the time, date, and duration of the call.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Phone rental options: desk and
conference phones Rent any desk phone or conference phone for a
low monthly price.
Contact sales for details and pricing.
Learn
more
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Included in plan
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Included in plan
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Included in plan
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Included in plan
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Add Video Pro and Video Pro+ users
Administrators can add Video Pro and Video
Pro+ users from within MVP.
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Unlimited internet fax
Send and receive faxes from your computer, mobile device, Microsoft Outlook,
cloud storage providers (such as Dropbox), and more.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Unlimited audio conferencing
Host an
unlimited number of audio conference calls, with up to 1,000 attendees per
conference. Each user gets unique host and participant access codes.
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Video meetings and participants
Hold video meetings with screen sharing,
in-meeting public and private chat capabilities—anytime, anywhere, on any
device.
Maximum
number of participants varies by the video platform:
Premium with RingCentral Video (up to 200) Standard with RingCentral Video (up to 100) |
Available as an add-on
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Up to 100 people
per video meeting
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Up to 200 people
per video meeting
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Up to 200 people
per video meeting
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High-definition (HD) video
RingCentral delivers crystal-clear HD quality video and voice.
Learn more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Quality-of-service reports
Gain the ability to proactively review
overall RingCentral system health and diagnose quality issues impacting users. A
holistic overview of quality measured by location, endpoint, codec, ISP, and
more enables
easier monitoring and faster troubleshooting.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Popular integrations including Microsoft 365,
Google Workspace, Slack, and more
RingCentral offers the largest ecosystem of integration apps in the
communications and collaboration space to maximize productivity and efficiency.
Get integrations for bots, AI, analytics, archiving, automation, productivity,
and more.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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24/7 support
Unlimited chat and phone support.
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Multi-level auto attendant
Answer callers automatically with customized
greetings, and ensure every call is directed to the right employee or
department.
Learn
more
Auto-attendant is a virtual receptionist
service that greets your callers and routes them to employees, departments, or
to any phone in the world (i.e. an employee's mobile phone, an office deskphone,
or a virtual phone on the RingCentral app).
With the multi-level auto attendant feature, you can create rules to handle
incoming calls for multiple office locations or language selections. For
example:
“Press 1 for our New York office. 2 for Chicago office. 3 for Los Angeles
office.” OR
“Press 1 for English. Marque 2 para Español.”
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Professional implementation
Get the most out of RingCentral with a
portfolio of professional and personalized services, ranging from planning,
designing, and implementation to project management, ongoing support, and
consulting.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Call recording
Automatic call recording: Set your
RingCentral phone system to automatically record inbound and outbound calls for
individual users or inbound calls for departments.
On-demand call recording: Allows Users to
manually record phone calls anytime using an IP Phone provisioned with
RingCentral, Forwarding Number, or RingCentral Phone for Mobile.
Learn
more
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Available as an add-on
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On-demand
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Automatic
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Automatic
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Compatible with RingCentral Rooms™ (add-on)
Turn any space into a conference room.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Compatible with RingCentral Room Connector (add-on)
Room Connector allows room conferencing systems on legacy hardware with SIP-based endpoints (third party endpoints) to connect and access video meetings on RingCentral.
Learn
more
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Available as an add-on
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Included in plan
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Included in plan
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Included in plan
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Single Sign-on
Users can log in to RingCentral automatically with their corporate credentials.
Reduce the IT cost of assisting in password recovery and benefit from a central
authentication point that securely accesses your RingCentral service from any
device.
Learn
more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Multi-site admin and management
Get the flexibility to manage and support
your branch offices based on their unique operational needs.
Learn
more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Up to 8-digit extensions with site codes
Simplified intra-site dialing for large multi-site customers.
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Hot desking
Allows users to log in to shared phones to access their own RingCentral
extensions, voicemail and greetings, and other features.
Hot desking lets employees share office desk phones while keeping their separate
extensions, greetings and voicemail access.
It enables companies to save costs of desk phones while still letting their employees remain productive. |
Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Advanced call handling including whisper, barge,
and more
Advanced call management controls (monitor,
whisper, barge, takeover) to allow authorized users to listen in on employee
calls with clients to monitor the conversation, provide coaching, and facilitate
discussion.
Other
features include overflow call queues, user groups, and role-based access
control with customized roles/permissions.
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Real-time analytics
Gain
real-time insights into your RingCentral system and gather business-relevant
data, alerts, and reporting metrics.
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Popular CRM integrations with Salesforce, Zendesk, and more
Bring the functions and features of
RingCentral MVP into your business apps such as Salesforce, Zendesk, Microsoft
Dynamics, ServiceNow, etc.
Learn more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Industry-specific integrations with Canvas, Smarsh, and more
Bring the functions and features of
RingCentral MVP into your vertical's business apps such as Canvas, Smarsh, etc.
Learn more
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Developer platform and custom integrations
RingCentral APIs let you create your own
custom applications and seamlessly integrate business communications into your
key business processes, so you can automate workflows, drive efficiency, and
gain valuable
insight from communications data.
Visit
Developer Portal
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Available as an add-on
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Available as an add-on
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Included in plan
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Included in plan
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Device status reports
Monitor
hard phone registration status globally and gain visibility into your devices'
history.
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Available as an add-on
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Available as an add-on
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Available as an add-on
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Included in plan
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Device status alerts
Set up
automated monitoring rules and receive notifications when devices are offline.
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Available as an add-on
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Available as an add-on
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Available as an add-on
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Included in plan
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Unlimited storage***
Store an unlimited* amount of documents, spreadsheets, presentation files,
contracts,
invoices, images, videos, and recordings.
*Retention period applies.
Store an unlimited* amount of content within your RingCentral app. This could be
documents, spreadsheets, presentation files, contracts, invoices, images, or
videos that you send as attachments within messages; or these could be the
recordings of your video meetings.
*Retention period applies. |
Available as an add-on
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Available as an add-on
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Available as an add-on
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Included in plan
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Frequently Asked Questions (FAQ) about Virtual Phone System
Small business virtual phone system
RingCentral offers a full-featured virtual office communications solution for businesses looking to ditch old and costly wired telephone service. Its advanced functionalities are available to large international corporations and one-man startups alike, regardless of niche or industry. Whether it’s for real estate, the financial sector, healthcare, or the manufacturing industry, RingCentral is able to help thousands of companies streamline their workflows and maximize efficiency by constantly developing and improving modern communications technology to meet the growing demands of its users.
Because it uses the internet to deliver these functions, RingCentral is able to offer enterprise-level capabilities to smaller businesses without having to make them purchase the expensive and complicated hardware associated with traditional business phone systems. The platform is hosted in redundant and secure remote data centers, thus eliminating the need for businesses to pay for costly PBX equipment, while ensuring minimal downtime. RingCentral offers simple subscription-based solutions, so you get one complete package, starting with your own business number, voicemail inbox, fax capabilities, SMS functionality, chat, and a boatload of other features, with reasonable monthly fees depending on your requirements.
The RingCentral virtual phone system is full-featured, flexible, and ideal for highly mobile individuals. As long as there’s an available internet connection, users can log in to their accounts and use all the features in their communications suite even while on the go.
With a cloud-based solution that isn’t tied to specific devices and advanced call forwarding options that can be customized for various situations, staff members no longer have to worry about missing calls when they are not at their workstations. They’ll still be able to make or receive calls and even join conference calls as if they’re in the same room as their coworkers.
Businesses can specify answering rules and fully customize how incoming calls to company numbers are received depending on the time of day. For instance, calls made during office hours will be immediately routed to the company’s office lines and distributed to the right departments or extensions, while those made after business hours will be automatically forwarded to voicemail. You can even use a different custom greeting for your company’s auto attendant, on-hold music and messages, and voicemail greetings. Use professionally recorded greetings to add a flair of sophistication.
Other useful features include the auto-receptionist, extensions, dial-by-name company directory, conferencing, HD video, advanced call management capabilities, team collaboration tools, and many more. To make use of these business features on PCs, laptops, or smart devices, subscribers only need to download the apps compatible with their respective operating systems.
Make your business communications stand out with a virtual phone system subscription from RingCentral. Sign up or talk to a solutions specialist to get started today.
Aside from advanced call management capabilities, RingCentral is able to provide organizations with virtual phone numbers that they can purchase and assign to employees or departments immediately. No need for new cables and lines.
The service also has a variety of options when it comes to numbers for virtual business phone lines including:
- Toll-free numbers - For companies who want to establish a national presence.
- Local phone numbers - For companies who want to build a relationship with the local community
- International phone numbers - For companies who are building their presence in another country
- Vanity phone numbers - For companies who want to use their company numbers for branding, or to simply make it easy to remember for customers.
The best part is that these telephone numbers can be accessed by users from anywhere as long as they have internet connection. They can use their business phone number to call, text, and fax straight from their personal cell phone through the RingCentral mobile app.
Virtual phone system for full control of your business
RingCentral’s virtual phone system is a web-hosted communications suite that adjusts to your organization’s needs. Since the service is hosted in the cloud, the phone number that comes with each reasonably priced plan becomes a virtual office phone number that can be accessed from anywhere as long as an internet connection is available.
For the increasingly mobile and collaborative work landscape, this can be a powerful thing to have. The best part is that all sorts of companies, whether they’re nationwide enterprises or local small businesses, are just a subscription away from having it.
Inside the RingCentral platform lies an intuitive dashboard that allows you to manage both incoming and outgoing phone calls better. You’ll get an overview of what’s happening within your phone system, plus direct access to all the controls and features you can use within your plan.
The Auto-Receptionist feature ensures that all calls are automatically answered and routed to the correct virtual extensions, while other advanced features like call screening, caller ID, and call forwarding give your employees more options for handling calls. Apart from these, it already includes related capabilities like internet fax, business SMS, and voicemail so you won’t need a separate service for any of them.
Use the RingCentral App on your computers and mobile devices anytime, anywhere.
Use the RingCentral App on your computers and mobile devices anytime, anywhere.
The mobile app, which is available in both Android™ and iOS® versions, is free to use on your mobile devices. You can make outgoing calls from your personal personal cell phone without using up your mobile carrier minutes or call credits. This app also allows your staff to view, organize, and share SMS, faxes, and voice messages from anywhere to boost your mobile business communications even further.
The desktop app, on the other hand, can be installed on your laptop or PC to become a full-featured softphone that will eliminate the need for any hardware.
Additionally, the RingCentral virtual phone system seamlessly integrates with the most commonly used business productivity applications like Google Cloud, Microsoft Office 365™, and Salesforce® among others. This lets you add a communication component to your favorite business apps, removing the need to shift from one app to another as you work.
With these integrations, you can use RingCentral straight from your favorite business app, which can help improve your workflow and aid you in increasing your overall productivity.
RingCentral gives you more than an easy-to-manage communications system for your business. It also ensures you can compete more effectively within your industry. So why not gain every advantage with the support of a powerful RingCentral virtual phone system under your control?