RINGCENTRAL FOR RETAIL

Your one-stop shop for better customer experiences

Connect online, in-store, and the moments in between—all from a single communications platform.
An illustration of a woman on her phone doing online shopping
An illustration of a woman on her phone doing online shopping

Retailers everywhere are reimagining the shopping experience with RingCentral

A client sends a query to a retail owner using Ringcentral app
FOOD/PHARMACY/SUPERMARKETS

Support on every channel

Give shoppers something to smile about by connecting them with the right person, every time.
Chat with shoppers and manage conversations across every digital channel—all in one place.
Stay nimble every step of the way with accurate call-routing and SMS order alerts for click and collect and delivery services.
Share lines across different endpoints and quickly connect shoppers to the right department.
RETAIL

Make it personal

Shorten the path to purchase and improve loyalty by empowering associates to know their customer.
Route calls based on service required and give associates profile and purchase data using integrated CRM apps.
Connect with shoppers anytime, anywhere by phone, customised SMS alert, chat, or even video.
Give customers a consistent experience by connecting HQ, stores, and customer service with messaging, video and phone — all in a single app.
Screenshot of a conversation within the RingCentral app
Woman informs client about her order via RingCentral app
RESTAURANTS

Connect their way

Whether it’s delivery, collection, or a table reservation — connect with guests across every touchpoint.
From phone orders to in-person collections, send SMS updates every step of the way.
Find new ways to engage with guests and manage conversations across digital channels like WhatsApp, Apple Business Chat, and Facebook Messenger.
Whether you’re running a pop-up, managing a ghost kitchen, or providing takeaway orders from home, stay connected on any device.
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INTEGRATIONS

Integrate your favourite apps

Connect RingCentral with the tools you use every day. Looking for a custom integration? Build your own with our open APIs.

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SECURITY

Keep customer data safe

We know your top priority is making sure customer data is safe and secure. That’s why we’ve built our solutions on the most trusted communications platform.
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“Everything we need to support customers is in one virtual workspace.”
Matt Doughty, Team Manager at Waitrose & Partners
Video: Waitrose & Partners Customer Success Story

Solutions tailored for you

An illustration of different restaurant food menu items
RINGCENTRAL FOR RESTAURANTS

A better experience is on the house

Ebook: Connected Shopper and Employee Communications Report
EBOOK
Connected shopper and employee communications report
Case Spotlight: See how John Varvatos saved 18% on communication costs
INFOGRAPHIC
Are your communications slowing you down?
Infographic: Creating effortless employee experiences
Infographic
How Costa Express brought automation into its contact centre
Let’s talk shop
We’ll have you up and running in no time.

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Thank you for your interest in RingCentral
A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call 0800 265 8964.