RINGCENTRAL FOR RETAIL
Your one-stop shop for better customer experiences
Connect online, in-store, and the moments in between—all from a single communications platform.
Support on every channel
Give shoppers something to smile about by connecting them with the right person, every time.
Chat with shoppers and manage conversations across every digital channel—all in one place.
Stay nimble every step of the way with accurate call-routing and SMS order alerts for click and collect and delivery services.
Share lines across different endpoints and quickly connect shoppers to the right department.
Make it personal
Shorten the path to purchase and improve loyalty by empowering associates to know their customer.
Route calls based on service required and give associates profile and purchase data using integrated CRM apps.
Connect with shoppers anytime, anywhere by phone, customised SMS alert, chat, or even video.
Give customers a consistent experience by connecting HQ, stores, and customer service with messaging, video and phone — all in a single app.
Connect their way
Whether it’s delivery, collection, or a table reservation — connect with guests across every touchpoint.
From phone orders to in-person collections, send SMS updates every step of the way.
Find new ways to engage with guests and manage conversations across digital channels like WhatsApp, Apple Business Chat, and Facebook Messenger.
Whether you’re running a pop-up, managing a ghost kitchen, or providing takeaway orders from home, stay connected on any device.
Integrate your favourite apps
Connect RingCentral with the tools you use every day. Looking for a custom integration? Build your own with our open APIs.
Keep customer data safe
We know your top priority is making sure customer data is safe and secure. That’s why we’ve built our solutions on the most trusted communications platform.
“Everything we need to support customers is in one virtual workspace.”
Matt Doughty, Team Manager at Waitrose & Partners
Solutions tailored for you
RINGCENTRAL FOR RESTAURANTS
A better experience is on the house
Connected shopper and employee communications report
Are your communications slowing you down?
How Costa Express brought automation into its contact centre
Let’s talk shop
We’ll have you up and running in no time.