The telecom industry is evolving at a very fast pace. Customer experience is seen as a key differentiator for brands to remain ahead of their competitors. Engage digital is a unified platform for your digital customer engagement built to help you to:
- Increase your customers’ satisfaction by being available on all channels.
- Improve employees' experience with a single and intuitive platform for all digital channels.
- Integrate Engage Digital into your existing ecosystem.
Engage Digital helps over 40 global telco operators around the world with their digital transformation.
RingCentral Engage Digital enables companies internationally to manage all their digital customer care channels through a single platform. This has helped companies to reduce their costs while increasing the customer experience rate.
You can aggregate all digital channels: social media (Facebook, Instagram, Twitter, YouTube), live-chat, email, messaging (Apple Business Chat, Facebook Messenger, WhatsApp ), in-app-messaging and many more through a single interface, making it easier and more efficient to manage customers' inquiries.
Engage Digital increases the efficiency of your team and provides consistency across channels. Customer representatives can instantly improve performance, handle multiple channels, and reduce the time needed to resolve issues.
Customer satisfaction is the key to business success and to remain competitive in the telco industry. Being available on all digital channels is important for your customers as it increases brand loyalty and the unified platform will reduce the response time for agents.
Through a single platform, you can also identify the current gaps in your customer experience and get the opportunity to be available on more channels to increase your customers’.
Engage Digital helps you to make a quick move to digital. The platform allows you to break silos between channels and reorganise customer service by skills. This way you keep record of all previous conversations and can offer consistency across all channels.
All customers’ interactions are stored under a single customer ID, no matter which channel is used. This also facilitates better tracking and global monitoring across channels. Customer service representatives can hence improve customer experience through a better understanding of their customer needs and expectations.
“RingCentral Engage Digital has enabled us to embrace our customers on digital channels at scale.”
“My dream was to have just one tool to use for customer interactions and regrouping channels. RingCentral Engage Digital provided me with a unified platform that is so easy to use, it must have been created by a CSR.”
“One of the biggest wins of this digital transition has been a drastically-reduced turnaround time in problem resolution from one working day to a few minutes.”
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