Your customers prefer mobile messaging

Be available for your clients with WhatsApp.

Send a download link to your phone.
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SMS service available in select countries only. SMS and data rates may apply.

Why your customers engage with WhatsApp

Keep the conversation cross-device
Access to username & phone number
Encrypted and secured data

Connect with your customers on a personal level with WhatsApp

RingCentral Engage Digital best suited for companies with a minimum of 5 agents dedicated to the customer relationship.

RingCentral Engage Digital now supports WhatsApp and enables you to respond to all incoming messages through a unified platform that regroups all your digital channels.

But there's more! Integrating WhatsApp means enjoying a whole new set of features to develop your Official Business and strengthen your customer relationship.

You can communicate securely, with encryption of all data. You will be able to send different types of media (text, photos, videos, documents, location).

Your customers prefer messaging

80% of adults use messaging apps on a daily basis*.

56% of people would rather message than call customer service** and 53% are more likely to select a business they can message***.

Your customers are already using Messaging to communicate. Being available on messaging apps is key to provide an outstanding customer experience and interact with your audience on their preferred channel.

RingCentral Engage Digital supports WhatsApp

RingCentral Engage Digital enables companies internationally to manage all their digital customer care channels through a single platform.

Using RingCentral Engage Digital, you can aggregate and distribute customer messages coming from Mobile, Social Media, chat, email, Messenger, app-chat and many other channels through one unique interface, making it easier and more efficient to manage clients enquiries.

Not only this increases your efficiency while reducing your workload, but it also has a direct impact on your customers' satisfaction and enables you to better monitor your team's success.

Official Business Account

A business that creates an account with RingCentral Engage Digital – there is a green checkmark badge in its profile and in the chat thread.
The business name is visible even if the customer hasn’t added it to its address book.
With RingCentral Engage Digital, they are now available on WhatsApp
* https://newsroom.fb.com/news/2017/11/messages-matter-exploring-the-evolution-of-conversation/
** https://messengerdevelopers.com/
*** https://insights.fb.com/morethanamessage/

Get a free demo

An expert will reach out to give you a personalized demo and help you get started with your omni-digital customer care strategy.

Thank you for your interest in RingCentral

Our experts will contact you within 24h. If you'd like to engage with us immediately, feel free to reach out through our Facebook Messenger or WhatsApp channels.

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