Reporting and analytics

Access powerful tools to strengthen your call center performance.

RingCentral Contact Center

Gain actionable insights to drive your contact center performance

RingCentral Contact Center offers a wide range of analytics and reporting tools that provide the in-depth information you need to make business-critical decisions about your call center. Our flexible reports give you the ability to quickly and easily assess how your business is handling its customer experience calls as well as monitor the ongoing performance of your agents.

Customizable dashboards

With our widget-based, real-time dashboards you can build completely customized views of what is going on for different members of your team. Managers can see overall performance and customer experience, supervisors can check on the performance of their teams, and agents can know what the load is at a glance at any time.

At-a-glance business insights to focus agent performance

Combine performance information from RingCentral Contact Center with business metrics from Salesforce, Netsuite, or any other back-end data systems for actionable insights into how your customer interactions are impacting your business.

Customer experience data

Improve overall customer experience with the pre-built and customizable reports you need to understand your call center performance and health.

Real-time analytics

Use up-to-the-minute data accessed through easily customizable dashboards for the ability to address issues in your call center as they happen. Dashboards include: 
  • Queue information
  • Interaction data
  • Real-time operations
Sign up for a free personal demo
A solution specialist will contact you for a personalized, informative demo on the key features and benefits of RingCentral Contact Center.
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