Gain actionable insights from contact center analytics and reporting tools.

RingCentral Contact Center offers a wide range of analytics and reporting tools that provide the in-depth information you need to make business-critical decisions about your call center. Our flexible reports give you the ability to quickly and easily assess how your business is handling its customer experience calls, as well as monitor the ongoing performance of your agents.

Predefined reports

Access key performance metrics in a clear and highly visual format. Quickly generate reports from a selection of predefined templates that extend far beyond the basic call center metrics to capture information that will help you maximize agent performance and serve customers better.

Custom reports

Easily create, maintain, and distribute custom reports that monitor the ongoing performance of your call center. Be in control of every facet of your operations when you capture relevant information in a way that is tailored to your specific needs and preferences.

Direct data access

Get direct access to customer experience data through a secure connection to your business unit. Give your company’s analysts secure access to data and allow them to easily generate powerful pivot tables and integrated custom reports using point-and-click tools.

Real-time analytics

Powerful dashboards provide highly visual, up-to-the-minute insight into how your contact center is performing. With this, you can get a broader view of the customer experience and take better control of how your agents handle each and every call.