Make it easy for customers to get help anytime, from anywhere
Engage across multiple channels
Whether customers reach out on Facebook, Twitter, email, chat, messaging apps, review platforms, or any other digital channel, manage all your responses in one customer engagement platform.
Elevate agent experience
Free up agents to focus on higher value activities with chatbots and smart routing. Assist agents to serve customers better with AI recommended responses.
Gain insights to improve efficiency
Leverage customisable real-time and historical analytics to increase agent and contact centre performance. Use AI to improve customer sentiment.
Get more value with open platform
Connect with tools that run your business using open APIs and webhooks. Scale your operations instantly with a reliable and secure platform.
Be where your customers are
Offer social media support
Be more accessible
Connect across all channels
Free up agents with virtual assistants
Open up new customer channels
Find the right fit
Speed up response times
Understand the full customer experience
Spot trends on every channel
Improve team performance
View data from every angle
Connect with experts across your organisation
Everything you need to resolve issues faster
Automatically detect and merge customer profiles across different digital channels.
Set up smarter routing
Send messages to the right agent based on message content, channel, and agent skill set.
Enable agents to reply smarter with AI recommended suggestions based on integration with Google Agent Assist.
Enable customers to co-browse or share their screen with agents while chatting to solve their problem.
Manage approvals and transfer
Enable agents to ask for approval when responding to inquiries or transfer the conversation to another agent.
Get going with chatbots
Reply instantly to simple questions with chatbots and seamlessly hand off to agents if a conversation gets more complex.
Tap into supervisor tools
Help agents grow and perform better with dual listening for easy coaching and analytics tracking for key KPIs.
Connect your favorite apps
Enhance your support history by integrating and embedding with existing tools such as CRM that run your business.
Reduce the effort for the customer and agent by routing the messages on the same or different topic to the same agent the customer last spoke with.
Digital channels represent the next paradigm of customer interactions. They’re a game changer.