Apps that work with TELUS Business Connect Contact Center
Seamlessly integrate third party services with your TELUS Business Connect Contact Center.
Browse Contact Center apps
Aigent Real-Time Assistant
Enhance your account with a real-time conversational AI to make every agent your best agent, anytime and anywhere.
Cognitive View monitors call recordings to help you understand customer experience & compliance adherence.
Add a full-featured attendant console to easily answer and transfer calls, lookup contacts, view presence, answer chat and make reports.
Enhance customer experience and boost your contact center productivity with Creatio.
DVSAnalytics WFO & Analytics
DVSAnalytics WFO records desktop activity synced with audio recordings and delivers analytics-enabled QA.
ExecVision Conversation Intell
ExecVision is a conversation intelligence platform built on the premise: customer interactions are key to driving performance.
Fireflies will automatically transcribe calls made on your soft phone/dialer and make them searchable.
Certified by Loyally
The Freshdesk CTI gives you full control over your cloud telephony from inside your Freshdesk environment.
kuando Busylight is a presence display, call alert, and notification system designed to optimize office workflow and eliminate distractions.
Get the most out of your cloud communicatons with a powerful CRM platform. Hassle-free integration, and single-click setup.
Liquid Voice SmartExperience
Capture, analyze, and replay every interaction in your organization to ensure compliance and CX
Professional Voice Overs & Audio Messaging Tools
The fastest way to create and manage all your greetings, prompts, music & messages on-hold.
Ring Clone, Inc.
Archive and supervise communications across voice, contact center, text/sms, and team messaging.
Click to dial any phone number and automatically send text messages via SalesNexus CRM and Marketing Automation.
Resource Software International Ltd. (RSI)
Shadow Agent brings call center features to call queues & agents and forced account codes to users in professional firms.
Text Messaging in Kommo
Add SMS text messaging to Kommo (formerly amoCRM) for a complete messenger-based sales strategy.
Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics.