Cognitive View for TELUS Business Connect
Cognitive View monitors call recordings to help you understand customer experience & compliance adherence.
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Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including TELUS Business Connect voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies, and identifies risks early.
Cognitive View offers compliance as a service with the below capabilities
- Obligation & policy register
- Supervise & monitor the communication channels for Compliance, Customer Experience, Fraud & Conduct risk
- Call recording & archiving for audit
- Quality assurance & workforce management
- Risk-based supervision & predictive analytics
- Incident & breach management
- Support customer vulnerability & company policy adherence
- Audit & reporting
The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving an improved customer experience.
To see a demo or access to a trial, contact us (firstname.lastname@example.org)
Cognitive View is a web-based application that supports all the major browsers, such as Chrome, Firefox, Edge, and Safari. Also, the user must have or purchase a Cognitive View account
Contact us to get in touch and discuss the steps ahead.
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