Boomtown for TELUS Business Connect
Seamlessly integrate your cloud phone to Boomtown's customer experience platform.
HELPFUL LINKS
ALSO AVAILABLE FOR
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Boomtown app integration for RingCentral
Boomtown's app allows teams that use TELUS Business Connect Phone to create seamless experiences between Telus and Boomtown. This app allows teams to automatically create Cases in Boomtown, route them to the correct team and agent, and pop the case open on the agent's screen.
These Cases place the TELUS Business Connect Phone capabilities alongside Boomtown's customer profiles, event history, and real-time AI-powered suggestions to deliver the best available knowledge to the agent when they need it.
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Call Control | Control and manage phone calls in real-time |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| Read Call Log | View user call log records |
| Read Call Recording | Download call recording content and media |
| Webhook Subscriptions | Manage and subscribe to webhook notifications |