AI call
AI calling features let you leverage the power of artificial intelligence to support teams across your business. An AI call—or video call—empowers sales reps, service agents, and more to work more efficiently and productively.
AI call features to boost productivity, wow your customers, and close more deals
RingCentral’s AI call features are part of every pricing plan, and they’ll make a huge difference to the way you do business.
Predictive dialers put your team in touch with more leads, and conversation intelligence gives you a deeper understanding of customer needs.
Managers can use AI insights to provide personalized training and monitor calls. AI also lets managers know when they need to step in.
Far more than an AI calling app: Revolutionize sales training, quality control, and more
RingCentral offers far more than an AI call platform. Our suite of communications and collaboration solutions include an AI calling tool to suit any business or process. Whether you need an AI calling system for outbound sales, AI-powered internal communications, or artificial intelligence to support your contact center agents, RingCentral has the answer.
For example, The Husband & Wife Law Team found that RingCentral's AI calling software makes a significant difference to their client interactions and team performance. The firm leveraged RingCentral's AI Quality Management technology to improve their workflows and better serve injury victims seeking legal representation.
Now, managers can use AI-powered scorecards and interaction analytics to evaluate their team's performance and provide targeted coaching. The transcription features help them better understand clients' needs, while automated call summaries reduce QA review time by two-thirds—allowing leaders to focus more time on coaching team members.
What you can achieve with AI phone call capabilities
Artificial intelligence phone calls and other AI-powered communications can be your business’s secret weapon. By supporting your business teams with AI, you give them the tools they need to work better together and be more productive. In short, AI phone calls can:
Create professional first impressions around the clock
The RingCentral AI Receptionist greets every caller with consistent, professional service that reflects your brand standards. It handles routine inquiries, schedules appointments, and routes urgent calls to the right team members, ensuring no opportunity is missed.
Allow your agents or colleagues to focus on their calls
Whether they’re in sales or support, agents and reps need to listen carefully during calls to understand what their customers or prospects need. It’s hard to do that when they’re trying to scribble notes at the same time.
That's where AI tools, such as RingCentral's Agent Assist, come in. They provide real-time guidance and instant answers during customer interactions, eliminating the need for agents to search through knowledge bases or escalate calls unnecessarily.
Make your calls more effective with instant, accurate responses
AI for phone calls through RingCentral's Agent Assist leverages your existing knowledge base content to deliver accurate responses to agents in real-time. With AI-powered guidance during every customer interaction, agents can resolve issues faster and with greater confidence.
Quickly summarize and recap important conversations
Phone call AI also saves time by generating summaries of your calls and meetings so that you don’t have to review each conversation in its entirety.
After an AI voice call or video meeting, participants will receive a recap that will include highlights, key insights such as common keywords and topics, and a list of action items.
Connect reps with more leads and prospects
AI phone calling can also mean using an AI-powered predictive dialer to quickly connect sales reps with high-quality leads. They can spend less time dialing and more time talking to them.
Predictive dialers go through a list of contacts and use AI algorithms to screen out unanswered calls and busy signals. They only connect available agents when the lead or prospect answers the call.
Help agents and reps have more successful calls
AI-powered phone calls can provide real-time guidance and assistance to reps and agents during inbound and outbound calls. If they need help with a customer service inquiry or sales call, intelligent tools like AI Assist give them instant answers and advice so the customer isn’t left waiting.
This reduces handle time and boosts sales, as well as lowering stress levels for employees.
Learn more from your calls
With AI-powered analytics, you can easily derive more accurate insights from your call data. Instead of spending time on manual reviews and analysis, you can let the AI tool flag up customer pain points and preferences, common questions, and opportunities. You can also identify agents and reps who need a little extra coaching.
AI voice call or AI video call: RingCentral offers the features you need
Across RingCentral RingCX, RingEX, and Video, RingCentral provides all the AI-powered features you need to achieve effective business communication. Here’s just a few of the functionalities you could add to your teams’ day-to-day operations:
AI call transcription
AI transcription turns spoken words into text during live calls and meetings. It’s not just a time-saver compared to manual note-taking, it also gives you an indisputable, searchable digital record of conversations for proving compliance and aiding dispute resolution.
Another key use case for AI call transcription is that it enables supervisors to monitor multiple interactions, either at a glance or in full detail.
By viewing live call transcripts and real-time summaries on a dashboard, they can spot when an agent or rep needs assistance—and they’ll already have the full context when they join the conversation.
On a similar theme, RingCentral also offers voicemail transcription. If someone leaves you a voice message while you’re away from your desk, it’ll be automatically converted into text and sent directly to your inbox.
When it comes to your video meetings, video call AI gives you real-time transcription and captions, for improved accessibility.
Automatic notes, action items, and more
Automatic notes enable reps and agents to focus properly on each conversation, practicing active listening and coming up with proactive ways to help the customer. 84% of organizations say that RingCentral’s AI Call Notes improves call engagement.
That’s not the only benefit; automatic notes also provide a significant boost to productivity. There’s less time spent on admin tasks between calls, especially when AI automatically updates your CRM too—no manual entry required.
Because the notes are searchable, it’s easy to look back through them and find the key details you need. In fact, those key details will be highlighted for you in the post-call summary, along with decisions and action items so that reps and agents know what to prioritize.
AI also provides concise summaries of your video meetings, picking out keywords and generating dynamic highlight clips so that you don’t have to review the whole recording. You can choose to playback by speaker and have the meeting transcribed in English, Spanish, or German.
Predictive outbound dialing
Predictive outbound dialing is a type of auto-dialing technology, with the advantage of being powered by AI. It increases the calling rate by connecting reps to as many customers as possible, which is perfect for lead generation or a sales contact center.
A predictive dialer does this by dialing multiple phone numbers simultaneously (and accurately, unlike humans who occasionally press the wrong buttons). The AI algorithm makes sure that only answered calls are put through to reps, which happens automatically when they update their status to “Available.”
Predictive dialers also live up to their name by predicting average answer time and agent availability. It uses a “pacing algorithm” to modify the dialing rate, slowing it down or even stopping when the contact center is busy.
Predictive dialers can also collect call metrics, analyze unsuccessful calls, and alert agents when a customer needs a call back. While predictive dialing is primarily used for outbound calls, inbound contact centers can also leverage the technology for proactive customer service—for instance, making follow-up calls or providing information on a product upgrade.
Sentiment analysis, conversation intelligence, and real-time guidance
AI voice calls aren’t only about automation, either. Something else that AI is really good at is conversation intelligence. It’s able to extract valuable insights from your conversations, helping you understand customer preferences and interests—which you can use to personalize interactions and boost sales.
RingCentral RingSense automatically analyzes the keywords used by customers and prospects. With this intel, you can find out which sources drive the best leads, identify and prioritize callers who are ready to buy, and flag up those who need an extra nudge or are at risk of churning.
As well as reviewing calls after the event, supervisors can also watch out for interactions that aren’t going well and step in to help if needed.
Meanwhile, AI Assist listens in on every call and delivers real-time AI guidance for agents and critical alerts and context for supervisors. When an agent or rep doesn’t have the answer, AI Agent Assist will instantly make recommendations using your existing knowledge base content, allowing them to respond swiftly. Agents can also chat with AI Assist directly. For supervisors, AI Supervisor Assist provide real-time alerts, summaries, and transcripts to quickly surface the calls where agents need assistance
This improves agent confidence and means they don’t have to scrabble around for answers while leaving customers on hold (or pass them on to another agent).
Lower handle times and higher first-contact resolution mean shorter call queues and a less stressful experience for everyone. It also helps build confidence in new agents, reducing their training time