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RingCentral Delivers Winning Communications Verdict for Law Firm

 

Hector R Lopez, APLC Uses RingCentral Phone Service to Effectively Connect With Clients and Partners

Redwood City, CA, August 12, 2008 - Hector R Lopez, APLC is a thriving law practice with a mobile and distributed team. Owner and managing partner Hector R. Lopez has won cases and the trust of clients by placing a high priority on access, customer service and communication. Lopez uses RingCentral's hosted business phone service, in place of a traditional premise-based office phone system, to connect with partners, employees, clients and prospects.

"We wanted the efficiency and flexibility of being able to work from any location, without compromising on high touch service," said Lopez. "I had confidence that a law practice could successfully employ the virtual office model with the right communication system and RingCentral is the perfect partner." With a checklist of features that included a toll free number, call routing and forwarding, Internet fax and conference calling, Lopez researched a multitude of companies before deciding on RingCentral.

RingCentral enables Lopez and his staff to take the office wherever they go. At his previous firm, it took four employees to manage phones, faxes and communications using a traditional phone service. "RingCentral has enabled us to cut our overhead costs while providing a higher level of service," said Lopez. "I can access calls, faxes and client files whether I'm in the courtroom or on the road. Our office runs even more efficiently than a centralized, traditional office."

Lopez has improved his efficiency and service to clients. He attributes this to the wide variety of features offered by RingCentral. For example:

  • Call Logs: RingCentral logs all inbound calls enabling the firm to track the time spent on each client's case.
  • Call Recording: The record feature enables Lopez and his staff to capture important information and conduct phone depositions without relying on note taking to document important calls.
  • Follow-Me: The follow me feature is one of the most valued by Lopez and staff. The system sequentially rings the central line, provides for an auto-attendant and then rings a programmed list of follow-me numbers. During a recent case, Lopez's paralegal and office administrator was temporarily sidelined by car trouble. With her phone and laptop she was able to answer and transfer calls and keep the office running even while at the mechanic's shop.
  • RingCentral has helped Hector R Lopez, APLC grow its business significantly.

 

"Without RingCentral we could not practice law as efficiently or conveniently as we do now. The system has been invaluable in enabling me to provide a high level of service and balance a busy caseload with fewer resources," said Lopez.

About RingCentral

RingCentral provides an award-winning hosted business phone service for small business. With top industry honors, including PC Magazine's Editor's Choice Award and Small Business Computing's Excellence in Technology, RingCentral offers full-access to core small business phone services and helps improve productivity for tens of thousands of customers worldwide. Headquartered in Redwood City, Calif., RingCentral is privately held with backing from Sequoia Capital, Khosla Ventures and DAG Ventures. For more information, please visit: www.ringcentral.com.

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RingCentral Contact:
Evelin Goldstein
650-516-4104
evelin.goldstein@ringcentral.com
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