Getting locked out is a very stressful experience. An anxious customer wants rapid, accurate updates regarding the status and expected arrival of a locksmith. Busy locksmiths want convenience and efficiency in receiving and confirming jobs, and providing updates.
Before implementing RingCentral, 24HR Lockouts relied on an on-premise communications system. This proved inefficient with many dispatchers working from home. It was also costly, complex to maintain, and not reliable enough for the type of emergencies 24HR Lockouts’ customers faced.
After replacing its previous communications system with RingCentral, 24HR Lockouts joined the Developer Program and explored the APIs available to implement its strategic vision. It took less than two months to fully integrate the RingCentral platform with the CRM system using the JavaScript SDK.