Try us risk-free for 30 days. If you are dissatisfied, simply cancel your service and return the phones within 30-days of activation for a full refund.
RingCentral Office™
FAQ
You’ve got questions? We’ve got answers! (And if you can’t find it here, please feel free to call one of our knowledgeable RingCentral Office Account Specialists at: 1-800-921-4302)
RingCentral Office FAQ
What is RingCentral Office?
What features are included with RingCentral Office?
How long does RingCentral Office take to activate?
What’s involved in setting up my RingCentral Office hosted phone system?
What devices do you sell with RingCentral Office?
How long before my phones arrive?
Can I use my current phone number with RingCentral service?
Can I transfer my current toll free number to RingCentral?
Do I “own” my number? Can I keep my toll free number if I choose to cancel?
Do I need a phone line or special equipment to make this work?
Do I need to adjust my network router settings?
What is the Administrator?
What is the Operator?
Can I make International calls?
How do I log in to my account?
How do I reset my password?
How do I retrieve my voice and fax messages?
How do I setup my greeting?
How do I setup extensions?
How do I customize my answering rules?
What is the Call Controller with SoftPhone?
How can I answer calls with my Call Controller (SoftPhone)?
How can I make outbound calls with my Call Controller (SoftPhone)?
How do I send an Internet fax message?
Can I use RingCentral Mobile with my service?
How many minutes are included with my account?
How much does RingCentral Office cost?
How many lines can I purchase?
What are the shipping costs?
Is there a free trial?
What is the cost of the devices?
Why is there an E911 fee?
What is the Universal Service Surcharge?
Is there a setup fee?
What kind of commitment do I have to make?
How do I cancel my subscription?
What is RingCentral Office?
RingCentral Office is a complete, hosted business phone and fax system. It combines a virtual PBX with advanced voice and fax features, reliable VoIP phone service with unlimited calling and full-featured IP phones that arrive pre-configured and ready for use.
Unlike expensive, conventional phone systems, RingCentral Office is developed and delivered as a service over the Internet, which means we manage it and you use it. By eliminating the need for complex hardware, lengthy installation and technical expertise, you get the functionality and flexibility to easily connect with customers, regardless of where you or your employees are located.
With one flat, predictable monthly fee, no contracts and zero setup costs, RingCentral Office makes your business communication easy, affordable and accessible from your home, office, or wherever you need to be.
View our Competitive Comparison
What features are included with RingCentral Office?
RingCentral Office delivers complete business functionality and a rich set of features you need for your office phone system. With everything from an auto-receptionist with a dial-by-name directory, voicemail with email delivery, integrated internet fax, call forwarding and more, you’ll get everything you need in one complete system with one low price.
View all features
How long does RingCentral Office take to activate?
Your account and phone number are activated immediately and your phones will arrive in 5 to 7 business days.
back to topWhat’s involved in setting up my RingCentral Office hosted phone system?
There is no hardware to install or technical contractors needed for an onsite setup to start using your phone system. Once you’ve purchased RingCentral Office, it’s instantly activated so you can immediately receive calls and customize your auto-receptionist, answering rules and virtual extensions from your online account.
We also have Account Specialists available to help you setup your system and show you how easy it is to use the advanced call management features. When your IP phones arrive in 5-7 business days, you simply plug them in and can begin making outbound calls.
What devices do you sell with RingCentral Office?
You have the option of purchasing Linksys SPA-942 IP phones or Linksys Analog Telephone Adapters (ATA).
Linksys SPA-942 IP phones
The Linksys SPA-942 IP phone is a full-featured one-line business phone tailor-made for a hosted phone service and that arrives fully configured and ready for use. It has a second Ethernet port so you don’t need an additional router to connect multiple phones in one office.
Linksys Analog Telephone Adapter (ATA)
The Linksys ATA allows you to use existing analog telephone with VoIP phone service. Just plug the ATA into your router or gateway and use the two standard telephone jacks to connect your existing phones.
If you prefer to use IP phones from another provider, you’ll need to contact your provider to have the phones unlocked before they can be used with RingCentral Office.
Learn more about the devices.
How long before my phones arrive?
Your IP phones will arrive approximately 5 to 7 business days from the day of ordering. After order processing, procurement and packaging, we ship FedEx or USPS ground, 2-day or overnight delivery. The best part is that the phones arrive Plug & Ring ready so all you have to do is plug them in and start making calls.
back to topCan I use my current phone number with RingCentral service?
Yes. You can forward your calls to your RingCentral number or transfer (port) the number to us entirely. Your phone number provider will need to be contacted in order for us to transfer the number to your RingCentral account.
back to topCan I transfer my current toll free number to RingCentral?
Yes you can transfer an existing toll free or local number to RingCentral. We need to receive a fax with your complete contact information, a completed Letter of Authorization and a copy of their most recent bill that shows the toll free number. Complete instructions are available online.
View instructions on how to transfer a toll free number to RingCentral.
View instructions on how to transfer a local number to RingCentral.
Do I “own” my number? Can I keep my toll free number if I choose to cancel?
The number you receive upon signup is your own personal toll free or local number. If you have paid for at least one month of service and your account is active and in good standing, you may keep your numbers. There is no charge for transferring out numbers. Your account must remain active and in good standing during the number porting process.
back to topDo I need a phone line or special equipment to make this work?
No additional telephone lines, hardware or installation is needed to use RingCentral. To answer incoming calls and make outbound calls, you simply need an IP phone (or an analog phone with an ATA adapter). You can also answer incoming calls through your PC with the RingCentral Call Controller with SoftPhone, a free RingCentral download.
back to topDo I need to adjust my network router settings?
To ensure voice data can flow through your network router, we recommend enabling port triggering from within your router's configuration pages.
If using IP Phones, enable port triggering:
5060-5090, Type: UDP
16384-16482, Type: UDP
If using the Call Controller, enable port triggering:
5060-5090, Type: UDP
8000-8200, Type: UDP
If you are using multiple Call Controllers on a single network, we also recommend you change the local port number from within each Call Controller.
- On your Call Controller, go to Menu->Options
- Expand the Account Information tab on the left and click on Connection
- Change the Local Port value from 5060 to another available port between 5060-5090. The port number you select should not be used by another Call Controller.
back to top
What is the Administrator?
The Administrator has full access to make changes to the account setup and configuration and will receive the payment and account details upon completion of purchase and ongoing notifications anytime updates are made to the account. The Administrator will also be able to make additional purchases from the account and configure other user’s extensions. Other users will only be able to setup their extensions.
To log in as an Administrator, use your dedicated local number and administrator password.
What is the Operator?
When a caller to the main number does not select an option or extension, they will be automatically directed to the Operator. Operator status can be changed anytime in the account.
back to topCan I make International calls?
Yes, you can. You can view the International rates at http://www.ringcentral.com/features/popup/intl_rates.html. To activate international calling, please call customer service at 1-888-898-4591.
back to topHow do I log in to my account?
Using your dedicated local number and password, you can log in at www.ringcentral.com by clicking on LOGIN in the top right corner of the home page or from your Call Controller by selecting the MENU drop down and selecting My Account.
back to topHow do I reset my password?
Log in to your account, select the Preferences tab and click on Personal Information in the left menu. In the Password & Security section at the top of the page, select Change.
back to topHow do I retrieve my voice and fax messages?
RingCentral receives voicemail and faxes 24x7 and saves them to your online account. You can retrieve and listen to these messages directly through your computer speakers by logging into your account. Log in to your account and recent messages will be displayed on the Overview page. Click the “Play” button next to the message you want to hear or “View” for fax messages.
You can also have your voice and fax messages forwarded to your email. Select the Preferences tab and click on Notification Settings in the left menu.
How do I setup my greeting?
Log in to your account and in the right column in Quick Links, click on Greetings. Select the 'New' button for the greeting you want to customize and follow the simple on-screen instructions. You can record your new greeting over the phone or using a microphone connected to your computer or use our default system greetings.
You can also have your greetings professionally recorded. Learn more.
How do I setup extensions?
As the Administrator, you can setup your virtual extensions to connect remote employees under one main number, deliver business announcements and more. Each extension can be configured with a wide range of blocking, screening, fax and routing options.
Log in to your account and select the Extensions tab. Under Status/Change, click Disabled for the extension you want to setup and follow the setup wizard.
How do I customize my answering rules?
Log in to your account and in the right column in Quick Links, click on Answering Rules.' Select ADD RULE and follow the setup wizard.
back to topWhat is the Call Controller with SoftPhone?
The Call Controller™ is a free, interactive desktop tool that enables real-time control of your incoming calls and faxes. Using the Call Controller, you can screen calls and determine how they are handled, respond to callers with text-to-voice messages without answering, send and receive faxes and access account and contacts. When a Call Controller is assigned to a VoIP line, it becomes a SoftPhone, acting just like a regular phone, allowing the user to make outbound calls and pick up calls already sent to voicemail.
back to topHow can I answer calls with my Call Controller (SoftPhone)?
After your download the Call Controller™ with SoftPhone, you can adjust your Answering Rules to have your SoftPhone also accept incoming calls. When you have an incoming call, the phone number and caller ID will appear on the SoftPhone, allowing you to answer the call, ignore the call and send to voicemail, forward the call to another number or reply with a text to voice message. You can also send the caller to voicemail and screen the message.
In order to answer or make calls from the SoftPhone, you must have a USB headset connected to your computer. Also, you can forward an answer calls using your Call Controller even if it's not connected to a VoIP line.
How can I make outbound calls with my Call Controller (SoftPhone)?
With a VoIP headset connected to your computer, type in the phone number you want to call into the Call Controller dial pad and click the Dial button.
back to topHow do I send an Internet fax message?
To send a fax message, log into your account, click the FaxOut button in the top right corner of the Overview page. Designate a recipient, select a cover page, add the attachment and click Send Fax.
You can also send faxes from your Call Controller. Click on the Create and send a fax icon on the Call Controller. Enter the recipient’s name and fax number and click the Add button on the right. Select the Attach icon from the menu options at the top, select the document, then hit Send or Schedule to send your fax at a later time.
Can I use RingCentral Mobile with my service?
Yes! RingCentral Mobile is an iPhone application that provides access to your RingCentral voicemails and faxes. It also allows you to use your RingCentral number as your caller ID when you make business calls from your iPhone. You can download the application for free from the iTunes App store. Learn more about RingCentral Mobile at http://www.ringcentral.com/features/rcmobile/overview.html.
back to topHow many minutes are included with my account?
RingCentral Office comes with unlimited minutes for your phone lines, main number and fax number. Unlimited minutes apply to calls anywhere in the US (including Alaska and Hawaii) and Canada. Fair usage limits apply*.
back to topHow much does RingCentral Office cost?
RingCentral Office is available in three competitively priced plans:
- 1 Line plan with unlimited minutes for only $49.99/mo
- 4 Line plan with unlimited minutes for only $99.99/mo
- 8 Line plan with unlimited minutes for only $179.99/mo
All plans include everything you need for your complete hosted phone system, including virtual PBX, VoIP phone service with unlimited minutes, integrated fax and advanced call management with voicemail, auto-receptionist, call forwarding and more.
Linksys IP phones are available for the competitive price of $89.99. Additional unlimited lines are available for only $24.99/mo per line.
View plans and pricing
How many lines can I purchase?
We have three affordable plans that include 1, 4 or 8 unlimited lines. You can purchase additional unlimited lines for only $24.99/mo per line. During the setup process, simply click the “+Add a Line” button to add additional unlimited lines to your selected plan.
To purchase more than 10 lines, please contact a RingCentral Office sales rep at 1-800-921-4302.
What are the shipping costs?
The shipping costs are based on the number of devices and we offer three delivery options.
| # of devices | Ground | 2 Day | Overnight |
| 1-3 | $18.95 | $34.95 | $52.95 |
| 4-7 | $24.95 | $39.95 | $62.95 |
| 8-10 | $29.95 | $45.95 | $70.95 |
back to top
Is there a free trial?
We currently don’t have a free trial for RingCentral Office but if you decide that RingCentral Office is not right for you after purchase, you can cancel the service and return the devices for a complete refund within 30 days of purchase. The devices must be in good condition, and returned in their original boxes.
back to topWhat is the cost of the devices?
The Linksys IP Phones delivers all the functionality you would expect from a professional phone.
Linksys SPA-941
List price is $129.99. You pay only $89.99 when purchasing with new service or additional lines.
Linksys SPA-942
List price is $149.99, You pay only $109.99 when purchasing with new service or additional lines.
Linksys SPA-2102 (ATA)
List price is $89.99. You pay only $49.99 when purchasing with new service or additional lines.
Why is there an E911 fee?
On June 3rd 2005, the Federal Communications Commission (FCC) mandated that all Internet phone service providers interconnected to the public switched telephone network offer E911 as a standard element of their residential and business offerings.
back to topWhat is the Universal Service Surcharge?
The Federal Universal Service Fund subsidizes telephone service in rural and low-income areas. On June 21, 2006, the FCC voted unanimously to require all interconnected Voice over Internet Protocol (VoIP) services that connect to the public-switched telephone network to contribute to this Fund (USF). This tax changes every quarter.
back to topIs there a setup fee?
No. There is no setup fee.
back to topWhat kind of commitment do I have to make?
No commitment is required. You can pay as you go (month-to-month) and cancel at any time. Any devices purchased need to be returned in useable condition for a refund within 30 days of the purchase date.
back to topHow do I cancel my subscription?
Simply call us at (888) 898-4591, select option 2 and speak with one of our friendly customer service representatives. Please be ready to verify your account number and billing information as it appears on your account.
back to top*Fair usage limits apply on all plans. Fair usage is defined as 5,000 minutes per line. Usage that exceeds 5,000 minutes per line over a thirty-day period will be billed at 3.9 cents/minute.
