March 3, 2016
RingCentral Customers Embrace Business Messaging as Demand Builds for Unified Communications and Collaboration
Glip® usage triples since acquisition; customers leveraging power of combined cloud PBX and messaging capabilities
BELMONT, Calif.—March 3, 2016 - RingCentral, Inc. (NYSE:RNG), a leading provider of cloud communications and collaboration solutions, today announced that Glip® is experiencing significant traction among RingCentral customers with 3x the usage since acquisition. RingCentral Office® cloud PBX services integrated with Glip® messaging and collaboration capabilities is arming business professionals with multi-modal communication to empower workflow productivity.
The new messaging and collaboration capabilities in RingCentral Office® enable effective team communication, file sharing, task assignment, one-click meetings, project management, and can integrate with other cloud applications, such as Google Drive, Asana, Github, Jira, Zendesk, and many others. These powerful new capabilities inspire increased dialogue and meaningful productivity gains.
New Browser-Based Enterprise Voice Communications Integrated With Messaging
At Enterprise Connect 2016, RingCentral will unveil a new capability enabling users to escalate a messaging conversation to a voice call by leveraging the enterprise cloud phone system, company directory and WebRTC-enabled browsers. Currently in beta, this new capability allows users to experience real-time voice calls natively in the browser with a single click of a button, without the need for a separate application, making it a more streamlined and convenient experience.
“Businesses view messaging and collaboration as a must-have in today’s workplace rather than a nice-to-have,” said Peter Pezaris, Vice President of Application Engineering at RingCentral. “RingCentral is the industry’s first unified cloud communications and collaboration provider to offer a high-quality enterprise voice experience with a fully-featured messaging and collaboration solution so businesses can improve customer and peer engagement while reducing the complexity and cost of enterprise communications.”
What Customers Are Saying
Ross Coupland, Domain Relationship & UX Systems Manager at 365Tickets, a Jersey, UK-based company that sells tickets for a range of activities, tours and attractions all over the world: “Many of the more basic collaboration platforms generate significant spend on training, uptake and acceptance. We also needed more than just instant messaging and file sharing. We found that most of the other products that were compatible with Google Drive, Hangouts, etc. required a high monthly cost per user. Glip® makes handling projects and daily tasks really easy and it also works with RingCentral Office®, meaning that we can make video and audio conferences with a single click. We have been really impressed with the increased efficiency and reduction in emails since using Glip® that we are looking into a complete roll out across the entire company
Brian Bolander, IT Director at TTG Corp, a full service engineering consulting firm: “We were using Skype for Business previously as it came with the Office365 package, but when we moved to RingCentral for better voice quality and saw Glip®, we were really impressed. Glip® is easy to use, our employees love the teams feature and being able to quickly start a video conference call. With RingCentral, we have all the collaboration tools we need to be successful and don’t need to overcomplicate things by using a separate messaging app.”
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. RingCentral is headquartered in Belmont, Calif. RingCentral, RingCentral Office, Glip and the RingCentral logo are trademarks of RingCentral, Inc.
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