April 12, 2016
DHC USA Eliminates Legacy PBX Systems in Favor of Much Richer RingCentral Integrated Cloud Business Communication, Contact Center, and Messaging Solution
BELMONT, Calif.— April 12, 2016 - RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communication and collaboration solutions, today announced DHC USA, the American subsidiary of Japan's leading direct-to-consumer skincare company, has selected RingCentral to address its cloud communications needs. DHC USA has adopted RingCentral Office®, an advanced cloud phone solution, team messaging and collaboration, and RingCentral Contact Center™, a solution for customer engagement.
“RingCentral delivers the most comprehensive and easy to manage solution for accelerating and improving our external and internal business communications,” said Darcy Manning, Chief Operating Officer and General Counsel of DHC USA. “From multichannel contact center customer interactions to cross-departmental collaboration, RingCentral keeps us engaged and on track at all times. By moving to RingCentral, we no longer have the headache or expense of maintaining our legacy on-premise PBX systems, which was an onerous task for our IT team.”
The first quarter in the calendar year is the busiest and most critical time for DHC USA. Millions of catalogs are mailed out across the U.S. generating a heavy volume of customer response to the DHC USA customer care center. RingCentral implemented its Contact Center solution in just a few weeks allowing DHC USA to quickly take advantage of the powerful new capabilities during its peak period. Customers can easily engage with DHC USA through the communications channels they prefer, whether by phone, chat, or email. It also provides greater flexibility and speed for customer care advisors to communicate with other DHC USA employees to help resolve issues, improve customer relations, and increase loyalty.
In addition, RingCentral's Glip® messaging capabilities provide DHC USA with a solution to improve cross-departmental communication and project management by integrating disparate business applications under a common collaborative framework. Integrated with RingCentral Office®, DHC USA intends to use Glip® to allow teams to work together more easily and effectively, while reducing their reliance on email and streamlining daily workflow.
“DHC USA is experiencing the full advantage of a unified communications solution, from messaging, to voice calling, to customer support,” said Ryan Azus, Senior Vice President of Worldwide Sales for RingCentral. “We’re proud to help them streamline their communications experience to yield increased customer engagement and employee productivity. As DHC USA continues to scale and grow, we’re committed to addressing their needs by delivering solutions that yield tangible benefits.”
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. RingCentral is headquartered in Belmont, Calif. RingCentral, RingCentral Office, RingCentral Contact Center, Glip, and the RingCentral logo are trademarks of RingCentral, Inc.
DHC Corporation is one of the world’s leading manufacturers and marketers of high-quality products, including skincare items, makeup, fine foods and more. DHC was founded in Japan more than 30 years ago and has offices in Korea, Taiwan, Hong Kong, China and the United States. It is one of the top five Japanese skincare companies and serves millions of customers globally, with annual worldwide sales approaching $1 billion. In 2017, DHC USA will celebrate 20 years in the United States.
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