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“For the third consecutive year, we are recognizing RingCentral as the top-ranked company in the IHS Markit North American UCaaS Leadership Scorecard,” said Diane Myers, Senior Research Director at IHS Markit. “RingCentral continues to lead in important categories, including global expansion, growth of its installed base, and investments in customer success and professional services.”
“Overall, Avaya and RingCentral should be congratulated for striking an “out of the box” solution that has the potential to be transformational for both companies. For RingCentral, this deal provides priority access to one of the single largest PBX premises installed bases, all based on using equity with a high market value. The Avaya management team and its advisors should be congratulated for creating a unique solution to multiple complex strategic issues. Overall, a great strategy.”
Phil Edholm, President and Founder of PKE Consulting Avaya & RingCentral: The Good, the Bad, the Ugly, NoJitter, October 2019
“For RingCentral, this move vindicates its pure-cloud strategy and gives it rapid growth opportunity outside of the U.S.; it can quickly expand its footprint where Avaya already has a strong presence.”
Irwin Lazar, Vice President and Service Director at Nemertes Research Avaya-RingCentral Partnership: Cloud Wins!, NoJitter, October, 2019
“The agreement is a win-win for both (RingCentral and Avaya), but RingCentral is the big winner because it will gain direct access to Avaya’s enormous client base, many of which are due to move to the cloud in the near to medium term.”
Raul Castanon, Senior Analyst, Workforce Collaboration, 451 Research
RingCentral the ‘Big Winner’ in New Deal as Avaya Ends Acquisition Speculation, ChannelPartners Online, October, 2019
"Unified communications is evolving to support the way people want to work and collaborate and an open ecosystem is fundamental to that evolution. RingCentral’s open and flexible approach to enabling customizable communications has helped to fuel their accelerated market growth."
Jim Lundy, CEO, Aragon Research
RingCentral Open Platform Reaches New Milestones, February, 2020
“With significantly expanded international presence and the RingCentral Global Office offering, RingCentral is positioned to address the needs of larger, distributed enterprises, including multinational organizations.”
Frost & Sullivan, Contact Center Buyers Guide, North America, 2019, Nancy Jamison, Principal Analyst, Digital Transformation, August 2019
“For the third consecutive year, we are recognizing RingCentral as the top-ranked company in the IHS Markit North American UCaaS Leadership Scorecard,” said Diane Myers, Senior Research Director at IHS Markit. “RingCentral continues to lead in important categories, including global expansion, growth of its installed base, and investments in customer success and professional services.”
IHS Markit, UC as a Service (UCaaS) Service Provider Scorecard: North America Excerpts, May 2019
“As the market share leader and with above average market growth, RingCentral came out on top in this year’s scorecard as the number one provider by a small margin. Over the past few years, RingCentral has worked hard to expand its customer base, continually moving upmarket with a focus on servicing larger businesses. Its investments in professional services and customer care have paid off.”
IHS Markit, UC as a Service (UCaaS) Service Provider Scorecard: North American Excerpts, May 2018
“Key to RingCentral's implementation excellence is its proprietary cloud platform, which enables cost-effective scalability, flexible feature development, and fully automated service provisioning and management. The provider has also packaged services and capabilities that have a strong appeal to its target customer audience, more specifically distributed organizations and where there is steady increase of BYOD (e.g., employee-owned mobile devices) trends.”
Frost & Sullivan, Market Insight, Enabling Digital Transformation with the Right UCaaS Solution, 2018
“RingCentral has a three-pronged security philosophy that revolves around encryption, with the three types of data—data at rest, data in motion, and data that stays on clients and travels on devices—encrypted throughout. RingCentral encrypts data at every point throughout the organization and the platform undergoes a thorough compliance process annually.”
IDC, The Future of Cloud Communications: A Success Roadmap, January 2016
“RingCentral has emerged as the undisputed leader in the cloud-based UCC services market. RingCentral earned this prestigious position through a visionary growth strategy and disruptive technology innovation.”
Frost & Sullivan, Market Insight, Enabling Digital Transformation with the Right UCaaS Solution, 2018
“RingCentral has worked at opening up its platform by exposing APIs for developers. The APIs fall under three categories Private, Partner, and Public. These allow customers and partners to integrate with the RingCentral platform and develop levels of customization.”
Cloud UC: North America Service Provide Scorecard, Infonetics, published May 2015
“RingCentral Global Office supports five languages, local dial plans, number porting and in-country emergency dialing, making it an attractive option for enterprises with widely distributed global locations.”
RingCentral Global Office Grows to 24 Countries, Adds Video, Current Analysis, published June 2015
“RingCentral gets big points for offering up the Glip capabilities to Office users as part of their regular subscription. There are no extra fees or complicated deployment models or multiple providers to contract with.”
Team Collaboration in the Cloud, IHS, published May 2016
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