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RingCentral for Microsoft Teams
by RingCentral

Embed reliable and powerful calling into Microsoft Teams to transform it into a communications powerhouse

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Cox Business Connect with RingCentral
Frontier + RingCentral
Optus
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Rise America
Unify Office by RingCentral

RingCentral embedded dialer integration for Microsoft Teams

Elevate your Microsoft Teams deployment with RingCentral’s enterprise-grade cloud business phone. RingCentral for Microsoft Teams embeds market-leading telephony, built-in AI intelligence, and rich analytics directly into your Teams workflow.

Key Capabilities

  1. Built-in AI Assistant: Access RingCentral’s native AI intelligence to automate call handling, transcribe calls, capture key action items, and generate real-time summaries right inside Teams.
  2. One business number for everything: Handle voice calls, business SMS, and digital fax using a single business number—directly inside Microsoft Teams.
  3. Bi-directional presence sync: Status updates automatically sync between Teams and RingCentral across all devices (including desk phones), keeping availability accurate and preventing interruptions.
  4. Heads-up display (HUD): Manage high-volume call traffic easily with an integrated sidecar panel for quick contact access, speed dial, and call transfers.
  5. Unified directory search: Search across both Microsoft and RingCentral directories simultaneously to find contacts fast without app switching.
  6. Advanced call controls: Equips sales, support, and power users with robust features including call queue management, heads-up transfer, and multi-way conferencing.
  7. Separate personal & work messaging: Send and receive business SMS and e-faxes natively within Teams without revealing personal numbers.
  8. 99.999% reliability: Backed by market-leading uptime (under 6 minutes of downtime per year) to ensure critical business communications never stop.

Powerful AI add-ons

  1. RingCentral AI Receptionist (Add-On): Provide 24/7 intelligent answering to capture caller intent, resolve routine inquiries, and route customers to the right team automatically.
  2. RingCentral AI Conversation Expert (Add-On): Turn conversations into actionable business intelligence with automated interaction analysis, sentiment tracking, and agent coaching.

View system requirements for the RingCentral for Microsoft Teams embedded app

Important Documentation

  1. Guide for using in VDI environment
  2. User Guide for mobile version
  3. FAQ's
  4. Guide for installing app from Teams Admin Center (Only for accounts with more than 15k users)
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