RINGCENTRAL CONTACT CENTER™
Accelerate sales with outbound contact centre
Intuitive features boost performance.
RingCentral Contact Center
Improve connect rates and automate tasks with an intelligent outbound solution
Keep costs in sync with revenue opportunities, quickly kick-start sales campaigns, and measure results with actionable insights and analytics. Plus, increase agent productivity with predictive dialler technology and prevent non-compliant automatic dialling through intelligent call suppression.
Avoid the silent pause when connecting a call
Connect agents before the customer answers and eliminate the delayed “hello” that comes with legacy predictive diallers. Calls start more naturally so agents will have more productive conversations, opening up the opportunity for higher sales volumes. Our outbound diller also supports all types of dialling methods, such as predictive, preview (timed and untimed), and progressive.
Manage call queues intuitively
With a dynamic Blended Predictive Dialler, easily handle fluctuating call volumes by automatically switching outbound agents to inbound queues when volumes spike, and back to outbound when service levels are met. Our priority-based blending also allows for a true inbound and outbound blending environment where agents are assigned calls based on priority of the contact and their skill set.
Access intelligent reporting and analytics
Track sales campaign performance with actionable reporting and analytics. Outbound contact centre managers can quickly assess if they’re meeting goals with ad hoc reporting, real-time dashboards, and drill-down analytics.
Outbound features
Predictive dialler
Preview dialler
Power dialler
Progressive dialler
Intelligent call suppression