February 2020 Release

Take a look at what’s new.
February 2020 Release
Office
  • Robocall warning is available on incoming calls.
  • Users can now activate an account directly from the mobile app.
  • Service portal has cascading menus and expandable column widths and table.
  • New Cisco CP6821 and CP8851 phones are being offered.
Platform
  • Make calls and start and join meetings with RingCentral for Microsoft Teams desktop and web apps.
  • Click-to-dial, get caller-info screen pops and automatic call logging, and much more with RingCentral for SugarCRM, ServiceNow, and Zendesk integrations.
  • Set meetings as recurring in RingCentral for Canvas.
Analytics
  • With this release, the Adoption & Usage report offers user-level data in a searchable, tabular form. The report can now also be downloaded.
  • Under Live Reports, "ringing" status has been added to "Queue Monitor" and "Agents Count" widgets. This offers queue managers added granularity on each step of a call in a queue.
Global
  • International numbers for agent-assisted countries can now be purchased through the service portal, and call rates for local IVN and toll-free numbers are displayed.
  • Lowered rates for select IVN price per minute (PPM).
  • Local India conference numbers for RingCentral conferencing and meetings are now available.
WEBINAR
Watch the February 2020 webinar
Our RingCentral University training team provides a more in-depth review of our recent updates and enhanced features.
Release notes
For more detailed information on all our latest updates, check out the February 2020 release notes.
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