What is business text messaging (or business SMS)?
Effective communication is crucial for any business. What business SMS or text messaging does is allow two-way, real-time communication between organization members and clients. It provides an avenue for both parties to reach out, respond, and converse from any text-message-enabled mobile device or phone system.
Here at RingCentral, we offer business SMS that’s as easy as managing your inbox. Our platform is designed to help you build stronger relationships, create better customer experiences, improve open rates, optimize support processes, and more. Big and small businesses from all over the globe are enjoying the dynamic features of our business SMS tool. Try it yourself!
Business SMS and MMS features
One app for everything
Use a single app and a single business phone number for your voice, fax, text, and multimedia messages. No need to switch devices or numbers for your convenience!
Instant and efficient communication
Reach contacts faster using SMS. Text messaging offers higher open rates and engagements as compared to email and other communication channels.
Texting to the next level
Why bother with plain text when you can send and receive images, audio files, videos, emojis, and other file attachments instead? Previews can be seen in-line, too!
Short and lengthy messages allowed
Send and receive SMS for business with up to 1,000 characters to and from RingCentral extensions or 10-digit local numbers.
Easy-to-use messaging app
Log in and send SMS online in seconds. Switch between your desktop device and mobile phone anytime to pick up where you left off.
Built for all devices
Use text messaging and send business SMS seamlessly across Android and iOS cell phones, tablets, computers, and the RingCentral desktop and mobile app.
Advanced search function
Looking for a specific message? Use powerful search capability to search through text trails by looking up keywords.
Reach global contacts
International SMS messaging allows you to use existing numbers and devices to communicate with team members, clients, and potential customers worldwide.
Complete control of texts
Remove unwanted calls with number blocking and create a spam blacklist for unwanted bulk text messaging as part of your text messaging service for business.
Automate processes and improve workflows when you integrate RingCentral SMS capabilities into your favorite business apps like Google, Microsoft, and Salesforce.
VoIP phone calls in one tap
Easily make a call directly from your business text messages. You can also instantly join a conference call with one tap from an SMS service invitation without the need to enter a participant access code.
Reminders and notifications
Receive push and email notifications of incoming messages on your SMS platform as well as appointment reminders for upcoming meetings and calls, so you won’t miss anything important.
Enhance business communications while maintaining your professional identity with scalable SMS functionality.
See RingCentral business SMS in action
FAQs about the RingCentral Messaging Platform
With your RingCentral text messaging service, you can receive text-only messages and multimedia messages (MMS). You will also be able to receive text message service notifications for your voicemails, faxes, missed calls, and urgent messages.
Each user can store up to 5,000 text messages, including sent and received messages in your business texting platform.
Yes, there is an allotted number of messages sent/received per month for US and Canada RingCentral MVP customers. Once you have reached those thresholds, rates will apply for each message sent/received.
Yes. You can send bulk SMS for company text to multiple recipients in your contact list and view the conversation in the same thread. If you send a text message to a couple of recipients containing an external 10-digit number, your text message will be separate messages.
Group MMS is not currently supported.
No. Unfortunately, only a local text service for MMS is available in the current text message system.
Yes, sending outbound SMS is supported. However, sending/receiving MMS for toll-free numbers is currently not supported.
Investing in a business texting service that can be launched via smartphones, desktops, and various devices is a must for organizations looking for a more effective, efficient two-way communication channel. It can be utilized for day-to-day conversations, SMS marketing, customer support, and the list goes on.
While there are many options that promise impressive features, you’ll find that some of them may be way out of budget.
With RingCentral, you get all the best features of business SMS without breaking the bank. Click here to view a complete pricing breakdown of RingCentral products and services.
More Text Messaging Service Features
Mass SMS Service for
Secure VoIP service
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