RingCentral subprocessor list
When operating as a data processor, RingCentral may use RingCentral’s affiliates or one or more of the following entities as sub-processors:
List updated: 02-23-24
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
Transfer mechanism
Standard Contractual Clauses
|
Google LLC
|
Purpose of Processing
Data Center Hosting
Conversational and language features |
Location of Processing
Canada, Germany, United Kingdom, USA
Canada, Germany, United Kingdom, USA 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
Transfer Mechanism
Standard Contractual Clauses
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA
410 Terry Ave N, Seattle, WA 98109, USA |
Transfer mechanism
Standard Contractual Clauses
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705 |
Transfer mechanism
Standard Contractual Clauses
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
Transfer mechanism
Standard Contractual Clauses
|
Microsoft Azure
|
Purpose of Processing
Intelligence development and/or features (including but not limited to productivity, conversational, sales intelligence)
|
Location of ProcessingUnited States
1 Microsoft Way Redmond, WA 98052 |
Transfer Mechanism
Standard Contractual Clauses
|
Mutare, Inc.
|
Purpose of Processing
Voicemail Transcription Service
|
Location of ProcessingUSA
2325 Hicks Road, Rolling Meadows, IL 60008 |
Transfer mechanism
Standard Contractual Clauses
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133 |
Transfer mechanism
Standard Contractual Clauses
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
|
Foundever
|
Purpose of Processing
Customer Support Call Center and
Professional Services
|
Location of Processing
Bulgaria
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
Sutherland Global Services Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of ProcessingMexico
Dr. Roberto J. Cantú 2777 Col, Los Doctores, 64710 Monterrey, N.L., Mexico |
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Textel
|
Purpose of Processing
SMS productivity enhancement and analytics provider
|
Location
United States, Philippines, France
|
Transfer mechanism
Standard Contractual Clauses
|
SpinSci
|
Purpose of Processing
Integration of RingEX into SpinSci Patient Assist
|
Location of Processing
United States
|
Transfer mechanism
Standard Contractual Clauses
|
ThetaLake
|
Purpose of Processing
Cloud based compliance, security and archival platform
|
Location of Processing
United States
|
Transfer mechanism
Standard Contractual Clauses
|
Cognigy
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States, Canada, United Kingdom, Germany, Australia
|
Transfer mechanism
Standard Contractual Clauses
|
Omilia
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States or European Economic Area
|
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
Transfer mechanism
Standard Contractual Clauses
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Data Center Hosting,
Speech-to-text transcription services |
Location of Processing
Canada, Germany, United Kingdom, USA
Canada, Germany, United Kingdom, USA 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
Transfer mechanism
Standard Contractual Clauses
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA
410 Terry Ave N, Seattle, WA 98109, USA |
Transfer mechanism
Standard Contractual Clauses
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705 |
Transfer mechanism
Standard Contractual Clauses
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
Transfer mechanism
Standard Contractual Clauses
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133 |
Transfer mechanism
Standard Contractual Clauses
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
|
Foundever
|
Purpose of Processing
Customer Support Call Center and
Professional Services
|
Location of Processing
Bulgaria
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
Sutherland Global Services Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of ProcessingMexico
Dr. Roberto J. Cantú 2777 Col, Los Doctores, 64710 Monterrey, N.L., Mexico |
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
Transfer mechanism
Standard Contractual Clauses
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
Transfer mechanism
Standard Contractual Clauses
|
Foundever
|
Purpose of Processing
Customer Support Call Center and
Professional Services
|
Location of Processing
Bulgaria
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
Sutherland Global Services Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of ProcessingMexico
Dr. Roberto J. Cantú 2777 Col, Los Doctores, 64710 Monterrey, N.L., Mexico |
Transfer mechanism
Standard Contractual Clauses
|
Zoom Video Communications, Inc.
|
Purpose of Processing
Video Hosting
|
Location of ProcessingUSA
|
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer mechanism |
---|---|---|---|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
Transfer mechanism
Standard Contractual Clauses
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
InContact, Inc.
|
Purpose of Processing
Contact Center Provider
|
Location of ProcessingUSA
|
Transfer mechanism
Standard Contractual Clauses
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
|
Foundever
|
Purpose of Processing
Customer Support Call Center and
Professional Services
|
Location of Processing
Bulgaria
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
Sutherland Global Services Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of ProcessingMexico
Dr. Roberto J. Cantú 2777 Col, Los Doctores, 64710 Monterrey, N.L., Mexico |
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location |
Transfer Mechanism |
---|---|---|---|
Textel
|
Purpose of Processing
SMS productivity enhancement and analytics provider
|
Location
United States, Philippines, France
|
Transfer mechanism
Standard Contractual Clauses
|
SpinSci
|
Purpose of Processing
Integrates electronic health record and provides workflow automation
|
Location of Processing
United States
|
Transfer mechanism
Standard Contractual Clauses
|
ThetaLake
|
Purpose of Processing
Data analytics and archival
|
Location of Processing
United States
|
Transfer mechanism
Standard Contractual Clauses
|
Cognigy
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States, Canada, United Kingdom, Germany, Australia
|
Transfer mechanism
Standard Contractual Clauses
|
Omilia
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States or European Economic Area
|
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
Transfer mechanism
Standard Contractual Clauses
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Speech-to-text transcription services
|
Location of Processing
Canada, Germany, United Kingdom,
USA
1600 Amphitheatre Parkway, Mountain View, CA
94043, USA
|
Transfer mechanism
Standard Contractual Clauses
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
Text-to-speech |
Location of Processing
United Kingdom, Canada, Germany, USA
United Kingdom, Canada, Germany, USA 410 Terry Ave N, Seattle, WA 98109, USA |
Transfer mechanism
Standard Contractual Clauses, EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
GoodData Corporation
|
Purpose of Processing
Powers data analytics
|
Location of ProcessingUSA
|
Transfer mechanism
Standard Contractual Clauses
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
Transfer mechanism |
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
Transfer mechanism
Standard Contractual Clauses
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Canada, France, USA
410 Terry Ave N, Seattle, WA 98109, USA |
Transfer mechanism
Standard Contractual Clauses
|
Claranet Limited
|
Purpose of Processing
Data Center Hosting
|
Location of ProcessingFrance
|
Transfer mechanism
Standard Contractual Clauses
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
GoodData Corporation
|
Purpose of Processing
Powers data analytics
|
Location of ProcessingUSA
|
Transfer mechanism
Standard Contractual Clauses
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
|
PostMark
|
Purpose of Processing
Email delivery
|
Location of ProcessingUSA
|
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
Transfer mechanism
Standard Contractual Clauses
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Speech-to-text transcription services
|
Location of Processing
Canada, Germany, United Kingdom,
USA
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
Transfer mechanism
Standard Contractual Clauses
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
Text-to-speech |
Location of Processing
United Kingdom, Canada, Germany, USA
United Kingdom, Canada, Germany, USA 410 Terry Ave N, Seattle, WA 98109, USA |
Transfer mechanism
Standard Contractual Clauses, EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
GoodData Corporation
|
Purpose of Processing
Powers data analytics
|
Location of ProcessingUSA
|
Transfer mechanism
Standard Contractual Clauses
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
|
Microsoft
|
Purpose of Processing
Conversational Intelligence Features
Provider
|
Location of ProcessingUSA
1 Microsoft Way Redmond, WA 98052 |
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location |
Transfer mechanism |
---|---|---|---|
Textel
|
Purpose of Processing
SMS productivity enhancement and analytics provider
|
Location
United States, Philippines, France
|
Transfer mechanism
Standard Contractual Clauses
|
SpinSci
|
Purpose of Processing
Integrates electronic health record into RingCX and provides automation of patient access workflows
|
Location of Processing
United States
|
Transfer mechanism
Standard Contractual Clauses
|
ThetaLake
|
Purpose of Processing
Data analytics and archival
|
Location of Processing
United States
|
Transfer mechanism
Standard Contractual Clauses
|
Cognigy
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States, Canada, United Kingdom, Germany, Australia
|
Transfer mechanism
Standard Contractual Clauses
|
Omilia
|
Purpose of Processing
Conversational intelligence features and authentication provider
|
Location of Processing
United States or European Economic Area
|
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Data Center Hosting,
Speech-to-text transcription services |
Location of Processing
Canada, Germany, United Kingdom,
USA
Canada, Germany, United Kingdom, USA 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
Transfer mechanism
Standard Contractual Clauses
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA
410 Terry Ave N, Seattle, WA 98109, USA |
Transfer mechanism
Standard Contractual Clauses
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705 |
Transfer mechanism
Standard Contractual Clauses
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
Mutare, Inc.
|
Purpose of Processing
Voicemail Transcription Service
|
Location of ProcessingUSA
2325 Hicks Road, Rolling Meadows, IL 60008 |
Transfer mechanism
Standard Contractual Clauses
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133 |
Transfer mechanism
Standard Contractual Clauses
|
Foundever
|
Customer Support CallCenter and ProfessionalServices
Customer Support CallCenter and
ProfessionalServices
|
Location of Processing
Bulgaria
53-55 Butts Road, Coventry, Warwickshire, CV1 3BH |
All products exceptEngage Voice, EngageDigital, Avaya CloudOffice, Rainbow Office
All products exceptEngage Voice,
EngageDigital, Avaya CloudOffice, Rainbow
Office
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
Transfer mechanism
Standard Contractual Clauses
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Data Center Hosting,
Speech-to-text transcription services |
Location of Processing
Canada, Germany, United Kingdom,
USA
Canada, Germany, United Kingdom, USA 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
Transfer mechanism
Standard Contractual Clauses
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA
410 Terry Ave N, Seattle, WA 98109, USA |
Transfer mechanism
Standard Contractual Clauses
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705 |
Transfer mechanism
Standard Contractual Clauses
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
Transfer mechanism
Standard Contractual Clauses
|
Mutare, Inc.
|
Purpose of Processing
Voicemail Transcription Service
|
Location of ProcessingUSA
2325 Hicks Road, Rolling Meadows, IL 60008 |
Transfer mechanism
Standard Contractual Clauses
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133 |
Transfer mechanism
Standard Contractual Clauses
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Acquire Asia Pacific Philippines, Inc.
|
Purpose of Processing
Customer Support Call Center
|
Location of Processing
Philippines
4th Floor Worldwide Corporate Center, Shaw Boulevard, Mandaluyong, Metro Manila Philippines 1552 |
Transfer mechanism
Standard Contractual Clauses
|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Data Center Hosting,
Speech-to-text transcription services |
Location of Processing
Canada, Germany, United Kingdom,
USA
Canada, Germany, United Kingdom, USA 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA |
Transfer mechanism
Standard Contractual Clauses
|
Amazon Web Services, Inc.
|
Purpose of Processing
Data Center Hosting
|
Location of Processing
Australia, Canada, Germany, United Kingdom,
USA
410 Terry Ave N, Seattle, WA 98109, USA |
Transfer mechanism
Standard Contractual Clauses
|
Callinize Inc. (Tenfold)
|
Purpose of Processing
Integrates CRM platforms Bullhorn, Netsuite,
ServiceNow and Sugar CRM with RingCentral
Office.
Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice |
Location of ProcessingUSA
2222 Rio Grande St, Suite 250, Austin TX 78705 |
Transfer mechanism
Standard Contractual Clauses
|
Diseno Global
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of ProcessingSpain
Diseño Global Meridiano, Sociedad Limitada Calle Doctor Fleming 23, Pta 2d Calpe/Calp Alicante 03710 Spain |
Transfer mechanism
Standard Contractual Clauses
|
JettyCloud LLC
|
Purpose of Processing
Engineering, Development and Operations
Support
|
Location of Processing
Georgia
Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76 |
Transfer mechanism
Standard Contractual Clauses
|
Mutare, Inc.
|
Purpose of Processing
Voicemail Transcription Service
|
Location of ProcessingUSA
2325 Hicks Road, Rolling Meadows, IL 60008 |
Transfer mechanism
Standard Contractual Clauses
|
PubNub, Inc.
|
Purpose of Processing
Manages in-app message notifications
|
Location of ProcessingUSA
50 San Francisco Street San Francisco, CA 94133 |
Transfer mechanism
Standard Contractual Clauses
|
Dstny Automate (formerly Qunifi Limited)
|
Purpose of Processing
Integration between RingCentral PBX and
Microsoft Teams
|
Location of Processing
Worldwide
Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
RingCentral, Inc.
|
Purpose of Processing
Product, Engineering, Operations, Marketing,
Support, Sales, Customer Success Management.
Company Headquarters
|
Location of ProcessingUSA
1209 Orange Street Wilmington, DE 19801 |
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Black Box Corporation (AGC Networks, Inc.)
|
Purpose of Processing
Professional Services
|
Location of ProcessingUSA
1000 Park Drive Lawrence, PA 15055 |
Transfer mechanism
Standard Contractual Clauses
|
Frontline Services II, Inc.
|
Purpose of Processing
Professional Services
|
Location of ProcessingUSA
1286 Mount Baker Rd Eastsound, WA 98245 |
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Amazon Web Services Inc
|
Purpose of Processing
Application Hosting and Data Storage Static
/ Image Asset Storage
|
Location of Processing
USA and Ireland
Amazon 21155 Smith Switch Road, Ashburn, VA Amazon Greenhills Road, Tymon North, Dublin |
Transfer mechanism
Standard Contractual Clauses
|
Cloudflare
|
Purpose of Processing
Content Delivery and Traffic Filtering
|
Location of ProcessingUSA
Cloudflare, Inc. 101 Townsend Street San Francisco, CA 94107 USA |
Transfer mechanism
Standard Contractual Clauses
|
Datadog
|
Purpose of Processing
Log Aggregation & Analysis
|
Location of Processing
Germany
Datadog, Inc. 620 8th Ave., 45th Fl., New York, NY 10018 USA |
Transfer mechanism
Standard Contractual Clauses
|
Intercom
|
Purpose of Processing
Customer Support
|
Location of ProcessingUSA
Intercom, Inc. 55 2nd Street, 4th Floor San Francisco, CA 94105 USA |
Transfer mechanism
Standard Contractual Clauses
|
Microsoft
|
Purpose of Processing
Productivity intelligence development and/or features
|
Location of ProcessingUSA, Netherlands
1 Microsoft Way Redmond, WA 98052 |
Transfer mechanism
Standard Contractual Clauses, EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework
|
MUX
|
Purpose of Processing
A/V Ingestion, Transcoding & Distribution
|
Location of ProcessingUSA
Mux, Inc. 50 Beale Street, Floor 9, San Francisco, CA, 94105 |
Transfer mechanism
Standard Contractual Clauses
|
Pusher
|
Purpose of Processing
In-Event Messaging
|
Location of ProcessingUSA
MessageBird UK Limited 6 New St Sq, New Fetter Ln, London, Greater London, EC4A 3AQ, United Kingdom |
Transfer mechanism
Standard Contractual Clauses
|
Redis Labs
|
Purpose of Processing
Data Storage
|
Location of Processing
Ireland
700 E El Camino Real Suite 250 Mountain View, CA 94041 |
Transfer mechanism
Standard Contractual Clauses
|
Safeguard
|
Purpose of Processing
Engineering, Development and Operations Support
|
Location of ProcessingAmsterdam, Italy, Portugal
|
Transfer Mechanism
Standard Contractual Clauses
|
Twilio
|
Purpose of Processing
A/V Ingestion, Transcoding & Distribution,
Email Messaging
|
Location of ProcessingUSA
Twilio, Inc. 375 Beale Street Suite 300 San Francisco, CA 94105 USA |
Transfer mechanism
Twilio BCR, Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Amazon Web Services Inc
|
Purpose of Processing
Application Hosting and Data Storage
|
Location of Processing
USA and Germany
Amazon 21155 Smith Switch Road, Ashburn, VA, USA |
Transfer mechanism
Standard Contractual Clauses
|
Amplitude
|
Purpose of Processing
Data analytics
|
Location of ProcessingUSA
Aplitude Inc 201 3rd Street, Suite 200. San Francisco, CA 94103 |
Transfer mechanism
Standard Contractual Clauses
|
Datadog
|
Purpose of Processing
Log Aggregation & Analysis
|
Location of Processing
USA and Germany
Datadog, Inc. 620 8th Ave., 45th Fl., New York, NY 10018 USA |
Transfer mechanism
Standard Contractual Clauses
|
GetStream
|
Purpose of Processing
Chat history
|
Location of Processing
AWS EU-West
2005 Broadway St, Boulder, Colorado, 80302, United States |
Transfer mechanism
Standard Contractual Clauses
|
Intercom
|
Purpose of Processing
Customer Support
|
Location of ProcessingUSA
Intercom, Inc. 55 2nd Street, 4th Floor San Francisco, CA 94105 USA |
Transfer mechanism
Standard Contractual Clauses
|
Segment.io
|
Purpose of Processing
Data analytics
|
Location of ProcessingUSA
Segment.io Inc. 100 California Street Suite 700 San Francisco, CA 94111 |
Transfer mechanism
Standard Contractual Clauses
|
Usersnap
|
Purpose of Processing
Customer feedback tool
|
Location of Processing
Ireland and Germany
Usersnap GmbH. Headquarters Energiestrasse 1. A-4020 Linz, Austria / Europe |
Transfer mechanism
Standard Contractual Clauses
|
Name |
Purpose of Processing |
Location of Processing |
Transfer Mechanism |
---|---|---|---|
Google LLC. (Google Cloud Platform)
|
Purpose of Processing
Speech-to-text transcription services
|
Location of Processing
Canada, Germany, United Kingdom,
USA
1600 Amphitheatre Parkway, Mountain View, CA
94043, USA
|
Transfer mechanism
Standard Contractual Clauses
|
Microsoft Azure OpenAI
|
Purpose of Processing
Intelligence development and/or features (including but not limited to productivity, conversational, sales intelligence)
|
Location of ProcessingUnited States
|
Transfer Mechanism
Standard Contractual Clauses
|
*In addition, please see RingEX subprocessors for RingSense for Sales and RingSense for Phone and see RingCX subprocessors for RingSense for RingCX
Recent Changes:
Date |
Change |
Comments |
---|---|---|
February 23, 2024
|
Addition of Safeguard (RingCentral Events) and Microsoft Azure (RingEX)
|
Applies to RingCentral Events and RingEX
|
February 23, 2024
|
Modified purpose of processing for Microsoft Azure (RingSense) and Google (RingEX)
|
Applies to RingSense and RingEX
|
February 23, 2024
|
Addition of Strategic Alliance Program partners
|
Applies to RingEX
|
January 15, 2024
|
Removal of Chargebee, Vonage, and Heroku
|
Applies to RingCentral Events
|
December 18, 2023
|
Addition of Amazon Web Services for text-to-speech and addition of processing locations for data center hosting, removal of PostMark and Callinize/Tenfold
|
Applies to RingCentral Engage Voice and RingCX
|
December 15, 2023
|
Addition of Microsoft for Productivity intelligence development and/or features
|
Applies to RingCentral Events
|
November 30, 2023
|
Addition of Speech to text functionality for Google LLC
|
Applies to RingEX, Video Pro, Engage Voice, RingCX, Unify Office, Avaya Cloud Office, Rainbow Office
|
November 16, 2023
|
Removal of Claranet
|
Applies to RingCX
|
October 26, 2023
|
Addition of Microsoft
|
Applies to RingCX
|
September 25, 2023
|
Creation of RingCX using existing subprocessors
from Engage Digital and Engage Voice
|
Applies to RingCX formerly known as Engage Digital
and Engage Voice.
|
August 29, 2023
|
Addition of product RingSense
|
Applies to RingSense
|
August 11, 2023
|
Removal of Alchemer and Google LLC. Updated
purpose of processing and name of Wildbit Inc to
PostMark
|
Applies to Engage Digital
|
August 2, 2023
|
Addition of products RingCentral Session and
RingCentral Events
|
Applies to RingCentral Events, Session
|
July 14, 2023
|
Addition of Frontline Services II, Inc.
|
Applies to RingCentral Managed Services purchased
after July 14, 2023
|
July 5, 2023
|
Updated name of Sitel Operating Corporation
Limited to Foundever
|
Applies to RingEX, Video Pro, Meetings,
Contact Center, and Unify Office.
|
May 31, 2023
|
Removal of Data Corporation OU
|
Applies to all products.
|
May 31, 2023
|
Addition of Black Box Corporation (AGC Networks,
Inc.)
|
Applies to RingCentral Managed Services purchased
after May 31, 2023
|
October 28, 2022
|
Addition of Sitel Operating Corporation Limited to
Unify Office.
|
Applies to RingCentral Unify Office.
|
October 28, 2022
|
Removal of Acquire Asia Pacific Philippines, Inc.
from Unify Office.
|
Applies to RingCentral Unify Office.
|
September 30, 2022
|
Removal of JettyCloud LLC from Unify Office
Subprocessors.
|
Removal only applies to RingCentral Unify Office.
|
September 30, 2022
|
Removal of ABSoft.
|
Applies to all products.
|
July 5, 2022
|
Updated PubNub, Inc. physical address
|
Applies to all products.
|
June 30, 2022
|
Removal of Nordigy, Ltd.
|
Applies to all products.
|
June 8, 2022
|
Addition of Diseno Global
|
Applies to all products.
|
May 25, 2022
|
Addition of addresses to location column
|
Applies to all products.
|
March 30, 2022
|
Addition of Data Corporation OU and JettyCloud
LLC.
|
Applies to all products.
|