Cloud PBX for Business
AI-powered voice, fax, text, conferencing, and HD video meetings—all on your business phone
An advanced PBX system that moves your business to the cloud
What is cloud PBX?
Cloud PBX (or cloud-based Private Branch Exchange) is a virtual PBX system rooted on the internet. It streamlines inbound and internal calls, routing them to the right department or user extension, and aiding collaboration.
Traditionally, PBX systems were housed on-premises. These machines are big and need their own storage room. They also require significant capital investment, making them out of reach for smaller businesses.
The cloud changed all that. Cloud PBX is hosted in secure, remote data centers and delivered over the internet. It provides the same, and even more advanced call routing and management features of an on-premises PBX without the need for expensive hardware.
Many providers also offer cloud PBX services on flexible plans (sometimes as part of broader unified communications solutions), so smaller businesses can subscribe instead of heavily investing in expensive on-premises systems.
How does a cloud-based PBX system work?
Rather than traditional phone lines, cloud PBX phone systems operate over the internet. That means the core infrastructure and all telephony functions are hosted in the cloud, managed by a third-party service provider like RingCentral.
Users connect to the PBX cloud through a combination of VoIP technology and a mobile or desktop app, limiting the need for physical hardware and maintenance.
If you’re used to a traditional PBX, cloud solutions offer many of the same features and functionality. You can still do what you do—forward calls, set up auto attendants, and so on. But with a cloud PBX, you’ll have greater flexibility and more advanced features.
Plus, as everything is hosted in the cloud, the system is highly flexible and more scalable. Users can make and receive calls from anywhere with an internet connection and from any device, be it a desk phone, smartphone, or computer.
Traditional PBX vs cloud based PBX
On-premises PBX
Cloud PBX
Cloud PBX features & more besides
Interactive Voice Response
Visual voicemail
Real-time Quality of Service analytics
AI-powered video meetings
AI meeting transcripts
Integrations
Auto call recording
Internet fax
Multi-site management
Why customers choose RingCentral for their cloud PBX business needs
Designed for business
Improved mobility
Easy to set up and use
Built-in security and reliability
Unparalleled support
Unmatched value for money
RingCentral business communications plans for your small business
Cloud PBX benefits for employees and customers
Making the switch from legacy to cloud PBX
Switching from legacy solutions to a cloud PBX phone system
Cloud Private Branch Exchange is the cost-effective replacement for your old business phone system, letting you communicate seamlessly across all your office locations using multiple devices.
If you’re tired of settling for expensive legacy phone solutions that consume much of your IT resources, then it’s time to move your communications to the cloud. The service is delivered over the internet, so it’s much more flexible, efficient, and inexpensive.
Cloud PBX benefits start with cost savings
Businesses of all sizes can now experience using an advanced internet-powered communications system through a simple subscription. Compared to the traditional PBX, a cloud hosted PBX is much less costly, thanks to its use of Voice over Internet Protocol, or VoIP, technology.
Because VoIP calls are transmitted over the internet, businesses can bypass international calling fees imposed by carriers to significantly cut back on operational costs.
What else can you expect from reputable hosted PBX providers?
- Centralized communication: Making the switch to the cloud allows for seamless communication across different times and locations, regardless of device used. For starters, you can get a centralized business number for all your office locations and apply extensions to different departments as you deem fit.
- Enhanced call flows: A highly customizable automated attendant can instantly forward incoming calls to the intended party. When configured to do so, you can also use advanced call forwarding features to route calls directly to voicemail or through your mobile device, making sure that employees receive important messages even during the holidays or while traveling.
- Increased accessibility: Customers don’t have to memorize multiple phone numbers or extensions. Nor do you have to give out your personal mobile number just so someone can reach you when you’re out of the office.
- Simplified maintenance and troubleshooting: With a traditional phone service, you need to have a dedicated staff to handle infrastructure and hardware. But with the cloud, the provider manages upkeep in an offsite location with the promise of better security and uptime.
- Reduced downtime: Your communications system doesn’t have to be taken offline for repairs or updates. Plus, you can resolve technical issues and glitches by alerting your provider who would usually offer 24/7 technical assistance or customer care services.
- Increased scalability: You can grow your cloud PBX phone system as your business expands. Just contact your provider when you need additional phone lines in your subscription. You can also add and remove extensions via your online dashboard. Every setting can be adjusted to accommodate the changing needs of your business.
Experience the endless advantages and benefits of a cloud PBX system by getting in touch with a RingCentral solutions specialist today.
Why you should choose cloud PBX provider RingCentral
Why RingCentral beats all other hosted PBX providers
There are numerous options when it comes to cloud PBX solutions. RingCentral leads the pack by offering a complete unified communications solution—and Gartner agrees. The IT research and advisory firm recently named the company as a leader for its ability to execute and completeness of vision.
The ever-changing business landscape has turned cloud-based services into necessary power tools. Internet-based phone systems, in particular, have been pushed to the forefront of business communication for many organizations.
Legacy phone solutions that have been in use in offices for decades completely lack the flexibility, mobility, and cost-efficiency that cloud phone systems offer.
You’ve crossed out other cloud PBX providers and have chosen RingCentral. Now for the smooth transition...
For some, transitioning from traditional PBX to the cloud might seem like a giant step. You have to think about the cost of migrating and the usability of your new system for employees accustomed to legacy ones. RingCentral makes the shift easy and convenient for everyone.
The platform is flexible enough to work with your existing hardware and even with the smart mobile devices professionals prefer these days.
Should you wish to completely free your organization from the typical phone devices, you can also opt to use the dedicated desktop app that RingCentral developed for your personal computer or laptop.
You can even take it a notch higher by installing the app on your mobile devices, either iOS or Android. With this, you can virtually use your business phone anywhere at any time you want.
What is cloud PBX if it doesn’t provide seamless communications solutions?
A cloud PBX subscription from RingCentral also gives you access to professional features that let you communicate seamlessly, whether it’s for employee or customer interactions:
- Use one business number for all of your office locations and add virtual extensions as needed.
- Configure your system to forward calls to various departments, to voicemail, or to a mobile device so you never miss out on a transaction.
- Get notifications for incoming messages through business SMS, email, and your online dashboard.
Integration at its finest: Making the most out of your cloud PBX phone system
RingCentral integrates with some of the most used business tools in the modern workplace, such as Salesforce, Microsoft Office, and Google Workspace. This ensures processes remain streamlined across the organization.