Customer Experience Definitions

Delivering impeccable customer experience and securing customer loyalty has never been so crucial for business leaders. Choosing the right tech to support your customer journey can be challenging. With so many different tech solutions to consider, from dedicated line connectivity to AI chatbots, marketing automation or an all-encompassing CMS platform, investing in new tech tools can be daunting. Our helpful resource hub includes terminology guides and definition posts to give you a more comprehensive overview of the keywords and phrases you need to know if you’re reviewing your technology needs.