Contact Centre Definitions

Workforce management in a call centre environment is tricky enough as it is without all the tech jargon. Our helpful resource hub helps contact centre managers debunk the acronyms and complex day-to-day IT terminology. Our handy terminology guides and definition posts, give comprehensive, bitesize information on the keywords and phrases you might need to know when it comes to your technology needs. With our extensive resource hub at your fingertips, you can read, absorb, and focus more time on improving your customer journey.