AI phone call
Enhance productivity with AI-powered features in your phone system
Leverage the benefits of AI phone call features
When you think of an AI phone call, you might imagine trying to talk philosophy with a robotic voice with bad intentions. Thankfully, artificial intelligence isn’t like in the movies.
RingCentral RingEX is a powerful Unified Communications as a Service platform that integrates AI into every aspect of your business communication strategy.
With automated note-taking, real-time insights, and highlight reels of phone calls, RingSense AI is there to help streamline your workflow and support your communications strategy—and here’s how:
Transform workflows and make interactions smarter
Say you’re on an important sales phone call with a potential client. You might be juggling note-taking, scheduling a meeting, and listening for valuable insights into the client’s needs, pain points, and emotions.
Now imagine an AI phone call where note-taking and identifying the moments that matter are automated. Think of an AI phone call where natural language processing (NLP), voice recognition, and speech-to-text technology can create a live transcript, analyze your client’s voice for sentiment, and create a highlights report for you after the call.
This kind of AI-powered automation is designed to streamline your workflow and make your business interactions smarter.
Whether you’re looking to gain valuable insights into employee and customer interactions or simplify day-to-day tasks, RingSense AI for RingEX and RingCX are there to help.
When using a platform like RingCentral RingEX, AI powers useful automation features that can streamline business operations. Its features include:
- Conversation transcripts
- Real-time language translations
- Real-time note-taking
- Automated scheduling
These features automate repetitive tasks to transform workflows and give employees their precious time back.
RingCentral RingCX can improve interactions between your business or call center and your customers with powerful AI sales and support features, including:
- Customer sentiment analysis
- Post-call highlights
- Conversation metrics
- Integrations with popular CRMs so customer records are automatically updated
These features help your customer support teams analyze customer interactions and find areas for improvement.
What is an AI phone-calling platform?
An AI phone-calling platform, like RingCentral RingEX, supports your business’ communications strategy through AI-powered features.
Using AI to make phone calls or to make them more efficient can power customer-facing teams like sales and support through every kind of phone interaction. AI phone-calling platforms can also streamline employee workflows and aid internal communications.
AI phone-call features for your business
When your business depends on phone calls to generate revenue or deliver critical services, RingSense AI can transform both your internal and external communications strategies.
RingSense AI powers every tool in RingCentral’s communications platform, from customer-experience tools like RingCX to employee experience tools like RingEX.
Let’s take a look at some of the features that RingCentral subscribers benefit from:
RingSense AI uses speech recognition and language learning models to turn conversations into live transcripts. Real-time AI transcription lets you focus on the conversation at hand, not taking notes.
This allows you to be more present during conversations while still having a transcript ready and waiting for you afterward. It’s not just for when you’re speaking English, either. Live transcription of meetings via RingCentral Video is also currently available in Spanish and German.
RingSense AI analyzes conversations for:
- Length
- Tone
- Pauses
- Most extended monologues
- Sentiment
- Other valuable metrics that allow you to look back on conversations and gain insights
Conversation intelligence also takes keywords and phrases and turns them into actions. For example, if you and your caller schedule a meeting during the call, AI will automatically schedule that meeting and, if you’ve integrated one, add it to your calendar.
Sentiment analysis is a powerful customer experience tool that allows your business to understand a person’s emotional state during a conversation.
AI analyzes tone and language to find patterns that indicate positive, neutral, or negative emotions. This can power your sales and customer support interactions.
AI sentiment analysis can help sales reps get a read on potential clients. Certain language and intonation can indicate a higher likelihood of conversion, allowing sales reps to apply more time and resources to high-quality leads.
Alternatively, if a potential client’s sentiment is wary and mistrustful, reps can find ways to address that.
During customer support interactions, sentiment analysis allows support agents to look back on calls and determine how customers felt during the call.
Were they upset? If so, what language or tone triggered that? This kind of insight allows agents to improve their customer communications strategy and managers to recommend personalized training for agents, improving further interactions and creating more satisfied customers.
AI-powered analytics offer insights into your business’ internal and external communications. You’ll have access to tools like real-time call monitoring, post-call analytics, and call performance summaries.
This data can show you how well your communications strategy is powering your business success.
AI phone call FAQs
An AI phone call between a human being and AI, as in our first example of what an AI phone call is, can work similarly to the old-school “For customer support, press 5” style of call menu options.
Except in this case, AI supports the caller in a more personable way. AI uses speech recognition to analyze the caller’s needs and either answer frequently asked questions or get the caller through to the correct department.
When AI is being used in this way, it can:
- Speed up customer support resolutions
- Ease caller frustration
- Get callers to the right person to resolve issues
- Add a friendly touch to automated interactions
For phone calls assisted by AI technology, as in our second example of what an AI phone call is, the tech takes a more supportive role.
In this context, AI:
- Records conversations
- Creates real-time transcriptions or call summaries
- Analyzes sentiment
- Tracks metrics
AI phone calls can automate certain business operations and help improve both customer and employee interactions.
Welcome to a new era of AI at work
Elevate your communications with AI-powered phone features