February 23, 2016
Largest Free Standing Privately Held Cancer Center in the U.S. Replaces Legacy Avaya System With RingCentral Cloud Communications Solution
Comprehensive Blood & Cancer Center of California enhances physician connectivity; improves patient experience; eliminates complex manageability of legacy system
BELMONT, Calif.—February 23, 2016 - RingCentral, Inc. (NYSE:RNG), a leading provider of cloud communications and collaboration solutions, today announced that Comprehensive Blood & Cancer Center (CBCC), a leading free standing, UCLA affiliated, privately held cancer center in the United States, has migrated its communications to the cloud by selecting RingCentral Office to replace its legacy on-premise Avaya PBX system.
With a need to support an untethered working environment to better serve patients, CBCC adopted RingCentral Office, a complete cloud business communications solution designed for the mobile workforce, enabling physicians, nurse practitioners, and employees to easily stay connected anytime, anywhere. Using RingCentral on mobile devices, CBCC has seen significant improvement in the patient experience, as doctors are more reachable and can return patient calls from any location while maintaining the privacy of their personal mobile contact.
“Moving to the cloud for our communications was the best decision we’ve made as we’re now connected with our patients and colleagues whether we are in the office, at home or even traveling overseas," said Dr. Ravi Patel, founder of CBCC. “Our patients are happier, our IT staff is focused on more productive areas, and we now have a state of the art solution that makes our future expansion limitless. RingCentral has helped significantly with video conferencing and web meetings, powerful communication tools, often needed in managing and planning complex cancer care both locally and nationally.”
CBCC’s legacy system had no flexibility to efficiently manage patient call volumes, had reached its scalability limits, had no mobility support, and was expensive and difficult to maintain. With RingCentral Office, CBCC’s patient-facing staff has become more productive, helping improve the overall patient experience. Furthermore, the IT staff no longer has to bear the burden of managing complex PBX equipment, and can now focus on productive, business-impacting matters. When CBCC recently expanded its office space, the IT team wasn’t concerned with how to scale the communications system since RingCentral Office is cloud-based.
“Our goal is to help businesses effectively communicate with their customers – in this case, efficiently and flexibly connect physicians with their patients,” said Mitch Tarica, vice president of Enterprise Sales for RingCentral. "The staff at CBCC is doing amazing work, and a key pillar of delivering excellent healthcare services is enabling seamless patient communications. We’re glad that RingCentral has been able to migrate CBCC to the modern cloud communications solution."
CBCC is committed to investing in new technologies and treatment options, recently including the CBCC CyberKnife® Center, the first and only robotic radiosurgery system, and the only technology in the world located at a free standing cancer center.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. RingCentral is headquartered in Belmont, Calif. RingCentral, the RingCentral logo, and RingCentral Office are trademarks of RingCentral, Inc.
About Comprehensive Blood & Cancer Center
CBCC has treated over 100,000 patients since it first opened in 1984. CBCC has continually expanded and has earned the recognition as the largest free standing, privately held cancer center in the United States. The more than 100,000 square foot facility, CBCC is the largest free-standing cancer center on the west coast with a world class professional team, providing the most innovative technology for detecting and treating cancer, including the Cyberknife and cutting edge clinical trials with UCLA, and much more. CBCC’s motivation has always been to provide the finest care available—offering patient and community a “One Stop Shop” for Comprehensive Cancer Care.
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