Because PDS already had a unified, cloud communications solution in place when the pandemic led to stay-at-home orders, PDS’s network of supported dental practices were well positioned to quickly begin offering teledentistry services to patients all over the country.
Today, patients can easily schedule teledentistry appointments with a PDS-supported dentist. During these appointments, available for anyone with a smart phone, tablet or a computer, patients have the opportunity to be screened by a clinician from the comfort of their homes. The PDS-supported dentists can review their patients’ symptoms via live video and assess what their best course of action is. For patients needing in-office care, same-day appointments will be scheduled for them. PDS credits their cloud communications platform—and the video conferencing in particular—for enabling their dentists to provide care for patients during the lockdown.
“I’ve heard from a number of patients who were so happy, and even surprised, they had a chance to see their dental provider at a time when almost all other services were shut down,” says Brownlee.
And, as Brown adds, “Our supported dentists are well positioned, using RingCentral Video, to do face-to-face follow-ups with their patients. I think that’s key to helping us improve that personal relationship between the dentists we support and their patients, which is really what the whole PDS model is all about.”