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Australia-Based IT Service Provider Intranet Technica Uses RingCentral Office for Always Reliable Phone and Messaging Service for Its Mobile Workforce
Summary
Needed a phone solution that would work easily on day one, scale easily later.
Cloud-based RingCentral enabled easy office expansion and frictionless growth.
Continuing to benefit from RingCentral’s ease of use and cost-effectiveness.
Company profile
Company profile:
Intranet Technica is a Sydney, Australia-based provider of IT support services, ranging from technology hardware and software maintenance to enterprise-wide disaster recovery and business continuity systems. The company specializes in healthcare enterprises and fast-growing companies.
Year founded:
1996
EMPLOYEES:
10 employees
Headquarters:
Sydney, Australia

IT support company Intranet Technica views itself not merely as an outside vendor for the business clients it serves in Sydney, Australia. “We’re part of each client’s team,” explains James Trazzera, Intranet Technica’s General Manager. Since its founding nearly a quarter-century ago, this is one of the ways the company has distinguished itself from the larger corporate IT service providers in the area.

To provide service so outstanding that their clients actually think of them as part of their own teams, Intranet Technica has to be responsive and quick to solve problems whenever and wherever they happen. “When a client’s device starts blinking red—whatever device it is, and wherever they happen to be—my team needs to be there,” Trazzera says. Which means Intranet Technica’s mobile workforce needs highly reliable communications wherever they are. That’s why they started using RingCentral Office®.

Unreliable service from another phone service leads the company to RingCentral

“We were having reliability issues with our previous communications service,” Trazzera recalls. “Bad signal, dropped calls, and poor support when we called for help.” Because Intranet Technica runs a mobile workforce, with technicians in the field for much of every day, the company couldn’t afford anything less than always reliable communication with our mobile team at all times.

So Trazzera turned to a friend at one of Intranet Technica’s partner companies for a recommendation. “He told me that RingCentral was blowing every competitor out of the water, so we decided to give RingCentral Office a try,” Trazzera explains. “And we haven’t looked back since.”

RingCentral’s ease of setup offers first sign Intranet Technica made the right decision

“RingCentral is just easy, easy, easy,” says Trazzera. “I think I had 95% of the system for our entire company set up in about 10 minutes.”

“Now whenever I want to make an update to our system, I just jump on the app and make the changes myself. “What I really like about RingCentral was that the whole system was so seamless and simple, whether you’re using the app or the web console.”

“RingCentral is hands down the best cloud communication service we’ve ever used, both in terms of the range of functionality you offer and the quality and reliability of the service itself,” says Trazzera, “Intranet Technica couldn’t be happier.”

ProductPlan believes RingCentral offers many benefits for small companies and startups

“The RingCentral platform has supported ProductPlan’s growth over the years in a number of ways,” says Semick, “and I think it could benefit many young and small companies. I’ll give you some examples.”

“Ease of use. Setting up a new employee with RingCentral is really as easy as unboxing the phone, plugging it in, and recording a voicemail message. It doesn’t require any specialized technical expertise.”

“Portability. As our staff grew, we had to move to new offices or take over additional space in our existing offices. With RingCentral, the beauty was we could take the phones to our new space and just plug and play. Because RingCentral is cloud-based, we never needed to set up physical phone lines or wait for a telecom provider to activate service for our staff.”

“Time and cost savings. If we had an on-prem PBX or other traditional

business phone system, we’d be spending time and money configuring and managing it. And if we instead relied entirely on our cell phones for business communication, that would create inefficiencies in the office in terms of being able to grab a coworker’s ringing phone or easily transferring calls to the right person. Having the RingCentral cloud platform is the perfect solution for a young but fast-growing company like ProductPlan.”

“Easy scalability. As our Account Management and Customer Success teams grow, RingCentral makes it so easy for us to get them up and running. We just add users, order phones, and plug them in. We don’t have an IT team, and when you’re a startup like us, every aspect of your tech infrastructure that you can outsource, simplify, or set up to be self-running makes it much easier to scale quickly. That’s yet another reason I’m so glad we went with RingCentral from day one.” 

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