COMPANY
Case Studies

DMEautomotive
DMEautomotive Employees Reconnect With
Cutting Edge Phone System.

DMEautomotive: Connecting the Work Community
Founded in
2007, DMEautomotive (DMEa) is the industry leader in science-based,
results- driven automotive marketing. Its team of over 300 employees
provides turnkey marketing solutions to the largest and most advanced
automotive organizations in the United States.
Employees: The Need To Be In Touch
DMEa’s employees
are spread across two campuses – one in Daytona Beach and the other in
Jacksonville – within multiple buildings and departments. From design
to marketing execution, collaboration is critical to success. It’s
essential that employees have instant access to one another and that
everyone has their own phone extension, even those who work on the
production line. However, having such an elaborate and robust phone
system in place came at a significant cost. DMEa invested over
$300,000 in an on premise PBX system that also required hiring a
specialized team of people to configure and maintain it.
PBX Alternative: Finding The Right Connection
Over
time, the PBX equipment required continual investment in upgrades,
maintenance, and time. Being an innovation-driven company, DMEa began
exploring cloud alternatives to its PBX hardware. After learning how
phone system technology was evolving and recognizing the long term
business implications, DMEa set their sights on
a cloud-based solution
that was more affordable and simple to manage, yet fixed in
reliability. For DMEa, the answer was RingCentral. As Facilities IT
Director David Lachicotte observed, “RingCentral is the way technology
is going.”
RingCentral: Simplification In The
Cloud
In 2011, DMEa deployed RingCentral Office across its
entire campus. Starting from scratch, it gradually phased out its
legacy PBX equipment.
The initial system setup took
place over one weekend and, in less than 30 days, RingCentral’s
dedicated Implementation Advisors had the system up and running. This
included a seamless transfer of over 500 phone numbers.
In particular, a standard feature like extension to extension calling
proved essential to the everyday tasks of employees allowing them to
make calls easily to any building or department. Now all employees
easily manage their personal profiles from their computers and mobile
phones with minimal oversight and administration from IT.
Company profile
Vertically integrated marketing company specializing in enterprise level customer lifecycle products for the automotive industry.
Year founded: 2007
Website: www.dmeautomotive.com
Headquarters: Daytona Beach, FL
Size: 300+ employees
RingCentral customer since:
2011
“Our employees log thousands of minutes per month of talk time through RingCentral. People are so happy with RingCentral’s quality of service and easy- to-customize phone options that they stop me in the hallways to thank me for choosing RingCentral.”
- David Lachicotte, Facilities IT Director.